Junior Analyst

  • Location
    Manchester, Manchester
  • Salary
    £9.28/Hourly
  • Category
    IT - Helpdesk, Technical Support
  • Job type
    Contractor
  • Industry
    IT and Telecoms
  • External Reference
    JN-112020-153767

You will be accountable for a high standard of customer service in-line with performance targets defined for the Service Desk


Answering, recording and responding to all incoming phone calls to the Service Desk


Classify and resolve incidents from specific areas of the business within agreed service levels ensuring 1st line resolution is achieved wherever possible


Ability to explain technical instructions in a non-technical way to colleagues


Ensuring accurate and timely updates are provided to customers and are maintained in the Incident Management System


Determine nature of problem and impact to the business


Escalating high priority incidents


Taking personal responsibility to keep up to date with new technologies and systems.


This will suit a candidate with a proven track record within a customer service background. A passion for IT and customer service, and excellent telephone manner. Fantastic problem solving skills.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Angela Aimson