Junior Analyst

  • Location
    Manchester, Manchester
  • Salary
  • Category
    IT - Helpdesk, Technical Support
  • Job type
  • Industry
    IT and Telecoms
  • External Reference

You will be accountable for a high standard of customer service in-line with performance targets defined for the Service Desk

Answering, recording and responding to all incoming phone calls to the Service Desk

Classify and resolve incidents from specific areas of the business within agreed service levels ensuring 1st line resolution is achieved wherever possible

Ability to explain technical instructions in a non-technical way to colleagues

Ensuring accurate and timely updates are provided to customers and are maintained in the Incident Management System

Determine nature of problem and impact to the business

Escalating high priority incidents

Taking personal responsibility to keep up to date with new technologies and systems.

This will suit a candidate with a proven track record within a customer service background. A passion for IT and customer service, and excellent telephone manner. Fantastic problem solving skills.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Angela Aimson