Junior Desktop Engineer

  • Location
    Barnet, Greater London
  • Salary
    £ 22000 - £ 24000 / Year
  • Category
    IT - Helpdesk, Technical Support
  • Job type
    Temporary
  • Industry
    IT and Telecoms
  • External Reference
    JN-062019-71367

Temp ongoing
37.5 hours a week. Between 8am-6pm, Mon-Fri (core hours usually 9am-5pm)
£22,000 - £24,000 per annum (dependant on experience)



This role is for a junior desktop engineer as part of 3-man onsite support team supporting 200-300 users at Head Office in Drummond Gate. Most of the calls are via walkup so good interpersonal skills are required. The account is planning to set up a Tech Bar, so the initial role will be to triage calls at a 1st Line level. Preferably someone with service desk background who is looking to move in to a customer facing 2nd line role. The key to this role is interpersonal skills as this is the customers flagship site.



Responsibilities




  • Perform Break fix on all desktop equipment

  • To perform IMAC activities

  • To diagnose problems accurately using all the available resources and technical knowledge

  • To provide timely, quality solution keeping the customer updated and escalating if required

  • Refer to relevant procedures to perform role

  • Ensure administration is satisfactory and up to date

  • To carry out other tasks as requested by Team Leader



  • Carry out any 'ad hoc' assignments as and when required.

  • To be compliant with health and safety company policy and legislation.



Knowledge, Skills, Experience


Knowledge / Skills



  • Customer liaison skills

  • Decision making.

  • Windows OS literate

  • Experience with Active Directory

  • Basic hardware knowledge, Laptop Keyboards, Memory, Hard drives

  • Experience with Network builds

  • Experience with network printer installs and configuration

  • Experience with Microsoft applications in particular Office Suite, Visio/Project

  • Experience with VPN and remote work on machines

  • Good troubleshooting skills


Experience



  • IT engineering experience - 1 years +

  • A basic understanding of analytical troubleshooting

  • A basic understanding of networks and windows Operating systems

  • Must be able to diagnose and repair desktops and laptops


Behaviours



  • Team player

  • Co-operative/flexible

  • Can work under pressure

  • Good Communication skills

  • Customer Care Skills












Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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Please apply with your CV to: kimberley carter