Junior Desktop Engineer

  • Location
    London, Greater London
  • Salary
    £11.95/Hour
  • Category
    IT - Helpdesk, Technical Support
  • Job type
    Temporary
  • Industry
    IT and Telecoms
  • External Reference
    JN-102019-100143

Working Hours Mon-Fri, 8am-5.30pm.
Temp ongoing contract
Hourly rate: up to £11.95 per hour
Subject to obtaining BPSS clearance (includes criminal & credit check)


This role is for a Junior Desktop Engineer as part of 3-man on site support team supporting 200-300 users at the NSI Head Office in Drummond Gate. Most of the calls are via walk up so good interpersonal skills are required. The account is planning to set up a Tech Bar, so the initial role will be to triage calls at a 1st Line level. Preferably someone with service desk background who is looking to move in to a customer facing 2nd line role. The key to this role is interpersonal skills as this is the customers flagship site.


Responsibilities



  • Perform Break fix on all desktop equipment

  • To perform IMAC activities

  • To diagnose problems accurately using all the available resources and technical knowledge

  • To provide timely, quality solution keeping the customer updated and escalating if required

  • Refer to relevant procedures to perform role

  • Ensure administration is satisfactory and up to date

  • To carry out other tasks as requested by Team Leader



  • Carry out any 'ad hoc' assignments as and when required.

  • To be compliant with health and safety company policy and legislation.



Knowledge, Skills, Experience


Knowledge / Skills



  • Customer liaison skills

  • Decision making.

  • Windows OS literate

  • Experience with Active Directory

  • Basic hardware knowledge, Laptop Keyboards, Memory, Hard drives

  • Experience with Network builds

  • Experience with network printer installs and configuration

  • Experience with Microsoft applications in particular Office Suite, Visio/Project

  • Experience with VPN and remote work on machines

  • Good troubleshooting skills


Experience



  • IT engineering experience - 1 years +

  • A basic understanding of analytical troubleshooting

  • A basic understanding of networks and windows Operating systems

  • Must be able to diagnose and repair desktops and laptops


Behaviours



  • Team player

  • Co-operative/flexible

  • Can work under pressure

  • Good Communication skills

  • Customer Care Skills












Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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Please apply with your CV to: Rachel Townson