Key Account Manager

  • Location
    Normanton, West Yorkshire
  • Salary
    £ 20000 - £ 23000 / Year
  • Job type
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Sales & Retail - Sales, Retail and Customer Service

The Operational Key Account Assistant is responsible supporting the Operational Key Account Manager for overseeing the relationships of the company with its most important clients. You will support in maintaining key customers by comprehending their requirements.

The role is responsible for supporting the customer journey and responding to our customers day to day needs. Acting as a first point of administrative contact in the day to day movement of cargo.

Work Tasks -

  • Obtaining proof of deliveries from our internal departments and external parties such as hauliers

  • Working closely with International Operations for real time collection and delivery data

  • Acquire a thorough understanding of customer needs and requirements

  • Ensuring timely and accurate milestone records

  • Provide progress reports to management and customers upon request, including details of vehicle location and/or estimated time of arrival

  • Support the Operational Key Account Manager in expanding the relationships with existing customers, by ensuring delivery of SLA's

  • Supporting the correct services are delivered to customers in a timely manner on a daily basis

  • Providing support to the Operational Key Account Manager in maintaining daily contact with the client

  • Monitoring and managing collection and delivery dates and booking in with the client

  • Responsible for ensuring the accuracy of data that is submitted into client platforms

  • Resolve any issues and problems faced by customers

  • Work with the Operational Key Account Manager to identify continuous improvements to the service we offer

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Gavin Tainton