LBH-Homeless Placement & Move-On Officer

  • Location
    London, Greater London
  • Salary
  • Category
    Public Sector - Public Sector
  • Job type
    Temporary contract
  • Industry
    Public Sector
  • External Reference

The role would include but is not exclusive to;

To provide a customer-centred advice for those in housing need, enabling residents to make informed choices about housing options available to resolve their housing needs.

 To place homeless households into emergency and long term temporary accommodation.

 To arrange timely Move-On for households in temporary and HMO accommodation into settled private rented sector accommodation in order to discharge the Council's rehousing duty.

 To assess applicant's suitability for re-housing in line with legislation and the Homeless Placements Policy.

 To allocate settled private rented properties to meets a diverse range of needs from homeless households.

 To be pro-active in minimising void period on temporary and settled private rented properties by re-letting with minimum delays.

 To support tenants in temporary and settled private rented sector to sustain their tenancies.

 To carry out regular temporary accommodation occupancy reviews, ensuring that any change in housing and support need is addressed.

Experience of working in the public sector housing field or similar environment

 Knowledge of homeless legislation and case law on security of tenure, relationship breakdown and domestic abuse; welfare benefits, including personal benefits and housing related benefits.

 Knowledge of a range of available housing options and support services.

 Experience of assessing and interviewing vulnerable people, extracting sensitive information and providing excellent customer care.

 Ability to deliver at pace and quickly to tight timescales

 Ability to work on own initiative and manage own workload.

 Ability to provide complex advice to customers verbally and in writing and write accurate and comprehensive decisions on own initiative.

 Ability to deal with complex and contentious cases and make bespoke recommendations to the line manager.

 Ability to respond quickly and positively to changing work demands and conflicting priorities.

 Ability to recognise when to seek timely guidance from service managers to prevent casework delays and prevent escalation of cases and complaints.

 Excellent oral and written communication skills and the ability to effectively engage with a diverse range of audiences, including senior managers, members, landlords, solicitors, partner agencies and vulnerable customers, in a courteous and professional manner.

 Good IT skills, including databases to log and manage information and use of mobile and remote technology to communicate.

 Ability to champion service developments and gain commitment and input from other colleagues across the service.

 A good understanding of the local community, cultural diversity and the need to adapt services in order to enable equality of access to services.

 Ability to constructively challenge in the workplace - but to also overcome obstacles and proactively find solutions.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Stephanie Hay