Lead Retail Associate

New
  • Location
    London, Greater London
  • Salary
    £14.05/Hourly
  • Category
    Sales & Retail - Customer Services
  • Job type
    Permanent
  • Industry
    Sales and Retail
  • External Reference
    DH

Lead Retail Associate


Pay Rate: £14.05


Location: London


Hours: Full time


Interested in joining a new exciting venture? Curious to be at the heart of where innovation meets customer obsession? Our client has recently launched the first convenience grocery store to offer Just Walk Out (JWO) Technology in the UK. Their checkout-free shopping experience is made possible by their own JWO Technology, which automatically detects when products are taken from, or returned to the shelves, and keeps track of them in a virtual cart. When you're done shopping, you can just leave the store. Shortly after, your customer account will be charged, and you'll be sent a receipt. The stores offer a mix of everyday essentials, local favourites, and seasonal items, all at great prices. They also offer delicious ready-to-eat and ready-to-heat meals. Our clients goal is to be Earth's most customer-centric company.


We are looking for people who want to join an ambitious, innovative and customer obsessed program.


Who are you?


As a Lead Associate, you will contribute to a vibrant store culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritise tasks, willingness to learn new things, and a commitment to delighting our customers. You will assist the manager with store operations, maintain a key to the store and have floor leader responsibilities.


What You Do:



  • Be an expert in interacting with customers by effectively using customer engagement strategies and model desired behaviour for the rest of the team.

  • Provide ongoing training in areas including product knowledge, product quality training, and store operations, and assist manager in identifying training needs.

  • Maintain a key to the store and open and close the store following the proper procedures.

  • Support floor leader responsibilities including providing peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues where appropriate, training, deploying labour, and ensuring the team takes required breaks and lunches.

  • Support supervisory tasks such as scheduling, payroll management, timesheet verification, and time and attendance.

  • Participate in associate onboarding and in associate interviews as required.

  • Ensure consistent execution of inventory workflow processes, guiding associates as needed including receiving, stocking and replenishing product.

  • Contribute to continuous improvement of the customer experience and store operations by participating in the development of best practices and continuous product knowledge.

  • Utilise inventory management systems to scan, process, and count product.

  • Be responsible for ensuring store and all surfaces are kept clean at all times.

  • Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong store culture.

  • Work with a manager to maintain the physical safety and high-quality standards of the store.

  • Work in a fast changing and ambiguous environment.

  • Perform additional duties as assigned.

  • Work flexible hours including nights, weekends and holidays.

  • Work in a physical environment, which may include activities like lifting (up to 15.5 kg), standing, and reaching above your head, during your shift.


BASIC QUALIFICATIONS



  • 5 GCSE passes at grade C or higher

  • Experience in a customer-facing environment

  • Experience in a leadership capacity


PREFERRED QUALIFICATIONS



  • Bachelor's degree

  • Experience managing inventory in warehousing, retail or distribution setting

  • Strong verbal communication and customer service skills

  • Demonstrated positive work attitude and leadership skills

  • Proficient with computers and Microsoft Office (Outlook, Word, Excel)

  • Previous experience in providing on-the-spot feedback to peers











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