Lead Retail Associate

  • Location
    London, Greater London
  • Salary
    £14.45/Hourly
  • Category
    Sales & Retail - Customer Services
  • Job type
    Permanent
  • Industry
    Sales and Retail
  • External Reference
    DH

Lead Retail Associate


Pay Rate: £14.45


Location: London


Hours: Full time


Interested in joining a new exciting venture? Curious to be at the heart of where innovation meets customer obsession? Our client has recently launched the first convenience grocery store to offer Just Walk Out (JWO) Technology in the UK. Their checkout-free shopping experience is made possible by their own JWO Technology, which automatically detects when products are taken from, or returned to the shelves, and keeps track of them in a virtual cart. When you're done shopping, you can just leave the store. Shortly after, your customer account will be charged, and you'll be sent a receipt. The stores offer a mix of everyday essentials, local favourites, and seasonal items, all at great prices. They also offer delicious ready-to-eat and ready-to-heat meals. Our clients goal is to be Earth's most customer-centric company.


We are looking for people who want to join an ambitious, innovative and customer obsessed program.


Who are you?


As a Lead Associate, you will contribute to a vibrant store culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritise tasks, willingness to learn new things, and a commitment to delighting our customers. You will assist the manager with store operations, maintain a key to the store and have floor leader responsibilities.


What You Do:



  • Manage deliveries into store, including being solely responsible for adhering to food safety guidelines and appropriate safety protocols

  • Ensure consistent execution of inventory management including utilising inventory management systems and guiding associates as needed through tasks including receiving, stocking and replenishing product

  • Deploy and distribute tasks to peers to ensure the smooth running of store operations, including managing required breaks and lunches

  • Provide ongoing training in areas including product knowledge, product quality training, and store operations, and assist manager in identifying training needs

  • Act as the escalation point to assist fellow colleagues with customer queries, solving issues where appropriate and necessary

  • Provide peer to peer feedback on processes and standards throughout your shift in order to maintain the high standards of the store and exemplary customer service

  • Support supervisory tasks such as scheduling, payroll management, timesheet verification, and attendance

  • Act as duty manager in the store manager's absence, including, amongst other responsibilities, being the point of contact for regulatory contacts

  • Participate in associate training and interviews as required

  • Contribute to continuous improvement of the customer experience and store operations by participating in the development of best practices and working closely with members of the wider operations and corporate team to execute changes in store efficiently and effectively with minimal customer impact

  • Identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong store culture

  • Maintain and continuously improve knowledge of products, processes and offers in store in order to give customers accurate and helpful information

  • Work with a manager to maintain the physical safety and high-quality standards of the store, including ensuring all surfaces are kept clean at all times and any safety issues are correctly tracked

  • Work in a fast changing and ambiguous environment with the ability to think on your feet and make decisions under pressure.

  • Maintain and manage the constant preparation, delivery and replenishment of prepared in store products, including spending time in the food preparation area when needed. This will include preparation area prepping, packaging and labelling food products of varying temperatures

  • Work in a physical environment, which may include activities like lifting (up to 15.5 kg), standing and reaching above your head during your shift

  • Work flexible hours including nights, weekends and holidays


BASIC QUALIFICATIONS



  • 5 GCSE passes at grade C or higher

  • Experience in a customer-facing environment

  • Experience in a leadership capacity


PREFERRED QUALIFICATIONS



  • Bachelor's degree

  • Experience managing inventory in warehousing, retail or distribution setting

  • Strong verbal communication and customer service skills

  • Demonstrated positive work attitude and leadership skills

  • Proficient with computers and Microsoft Office (Outlook, Word, Excel)

  • Previous experience in providing on-the-spot feedback to peers











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