Lead Service Architect

  • Location
    London, Greater London
  • Salary
    £ 600 - £ 650 / Daily
  • Job type
    Contractor
  • Industry
    Public Sector and Government
  • External Reference
    JN-052022-250284
  • Category
    IT - Architects

Lead Service Design Architect required to work with a Government department. This is an initial 6-month contract, paying £650 a day, inside IR35, hybrid working (1-2 days per week in the office of your choice: London, Birmingham, Nottingham, Sheffield, Glasgow).


Service Design is one of three functions that make up the Demand and Engagement Team. The Demand and Engagement Team is the first port of call for all requests for modern technology demand across the company and its Arm's Length Bodies. The over-arching team objectives are to work with stakeholder to:



  • Engage regularly with key areas of the company, to understand the organisation its priorities and plans.

  • Build and Strengthen relationships with our customers.

  • Implement and drive key processes to deliver an improved service for our customers.

  • Ensure their business needs are met using appropriate and cost-effective solutions.

  • Support them through D&T governance processes

  • Promote the company IT strategy and direction of travel, driving adoption of common services and solutions

  • Ensure value for money and appropriate use of public funds


Working to the Principal Lead Service Design, your role as a Lead Service Design Architect will be to focus on the needs of the user and to ensure every aspect of product development is user-centric and evidence-based, you will create designs, define patterns and standards to ensure consistency, efficiency and best practice in the delivery and operation of the service whilst ensuring that the customer experience is at the centre of the design.


Main Responsibilities:


Manage / Assure / Support - New Demand



  • Produce Formal Service Requirement Assessments (SRAs) to ensure that proposed service solutions arising from any new/changed service requirements and are aligned to the overall Technology Services (TS) service architecture and end-to-end service model.

  • The service design deliverables (e.g. Service Design Packs, Operational Working Agreements, Operational Level Agreements) produced by projects are consistent with and aligned to the wider Technology Services (TS) service architecture and end-to-end service model.

  • Support the evaluation of supplier bids and proposals to ensure that service requirements are properly met and that new service solutions are priced in a way that supports the need to maintain consumption-based charging model for the Business.

  • Act as a trusted source and appropriate signpost to process and governance.


Subject Matter Expertise



  • Knowledge of the wider digital economy and advances in technology are changing user behaviour and the government landscape.

  • Support and make informed decisions based on user needs, available technology and value for money.

  • Applies knowledge and experience to create or design workable prototypes, both programs and physical outputs. Understands parameters, restrictions and synergies.

  • Visualise, articulate and solve complex problems and concepts, and make disciplined decisions based on available information and research evidence.

  • Knows how to move from analysis to synthesis and/or design intent. Ability to apply logical thinking, gathering and analysing information and evidencing key performance indicators (KPIs).

  • Makes and guides effective decisions, explaining clearly how the decision has been reached.

  • Has the ability to understand service complexity and risks, run collaborative design activities, influence others and build consensus.


Collaboration & Leadership



  • Managing discrete areas of operations and stakeholders to ensure a consistent and coherent service approach for any new demand.

  • Effectively communicate across organisational hierarchy and boundaries understanding the context.

  • Make complex service and technical information and language simple and accessible for non-technical audiences.

  • Advocates and communicates what a team does to create trust and authenticity and can respond to challenge.

  • Builds successful outcomes through understanding team styles and influencing as well as motivating team members.

  • Applies an agile mindset to all aspects of work. Works in a fast-paced, evolving environment and use an iterative method and flexible approach to enable rapid delivery.

  • Prepared to take risks, willing to learn from mistakes and appreciate the importance of agile project delivery for digital projects in government.

  • Interpret vision to lead on decisions. Create a collaborative environment and sustain a good service.

  • Manage risk and tracking the mitigation of risks. Understand and resolve disputes across varying levels of complexity.


Personal Specification:



  • Ability to visualise, articulate and solve complex problems and to make disciplined decisions based on available information. Such skills include the ability to apply logical thinking, gathering and analysing information, using comprehensive tools and techniques and data to formulate both short term day-to-day and longer-term strategic plans and the ability to identify and analyses options and assess feasibility and operational impact.

  • Ownership of problems and show initiative in aligning the necessary resources to bring about a successful outcome for the business.

  • Can take an overall perspective on business issues, events, activities and discuss their wider implications and long-term impact. This could include determining patterns, standards, policies, roadmaps and vision statements.

  • Focus on outcomes rather than solutions and activities.

  • Understanding users/personas and actors can identify who they are and what their needs are, based on evidence. Translate user stories and propose design approaches or services to meet these needs.

  • Engage in meaningful interactions and relationships with users/personas and actors putting users first and can manage competing priorities.


Please apply should you meet the above criteria.

To speak to a recruitment expert please contact Bradley Andrews