Learning Programme Coordinator

  • Location
    London, Greater London
  • Salary
    £ 34000 - £ 41000 / Year
  • Category
    IT - Programme / Project Management
  • Job type
  • Industry
    IT and Telecoms
  • External Reference

Role: Learning Programme Coordinator (LPC)
Location: London
Duration: 12 month assignment
Applicable Bonus: Company Plan

The role

The Learning Programme Coordinator (LPC) plays a critical part in orchestrating some of the foundational activities in the form of (currently virtual) educational workshops which enables their most-strategic customers to progress and realise their digital transformation ambitions.

This learning journey begins when an advertiser customer enrols into a workshop. LPC tasks include coordination of customer attendees, facilitation partners and colleagues as well as driving the completion of pre-work for clients and colleagues alike. Once these activities are completed, participants from one of the 29 countries around Europe attend a virtual workshop delivered by professional facilitators. After the workshop, the LPC closes the learning journey with a follow-up survey and an analysis of the feedback results. The LPC will collaborate with colleagues from various teams to complete key steps before the workshop and during the delivery of the learning event.

LPCs also play a major role in identifying and implementing improvements to processes and programme materials to enable the team to meet the changing-needs of the company's customers.

Due to the current global travel restrictions, all our client's workshops take place virtually. In the future the hope is to bring back face-to-face events to their offering, and so some travel may be possible if that occurs.

A successful LPC is highly-organised, analytical and has a strong eye for detail. They will be able to juggle the organisation of multiple workshops on a weekly basis, whilst anticipating and avoiding operational and administrative issues before they arise. Strong business judgement, people skills and a collaborative approach goes a long way in the role.

Minimum qualifications & requirements:

  • Relevant experience per the job description below

  • Strong experience in administration and event organisation (digital and/or face-to-face)

  • Confidence working with Senior Executives right up to CEO level. Gravitas with empathy.

  • Action- and detail-oriented - proactive and independent prioritisation of workload, time management, juggling of multiple tasks and strict deadlines

  • Excellent verbal and written communication skills, with an emphasis on clarity, influence and cross-cultural sensitivity. Ability to navigate ambiguity successfully

  • Experience in service or consulting-like environments, to understand support required by colleagues and their customers and to provide relevant direction

  • Proficiency in Google Suite applications (e.g. Gmail, Docs, Sheets) or equivalent enterprise applications (e.g. Microsoft Teams)

  • Fluent in both written and spoken English

Main responsibilities virtual:

  • Flawless execution of the planning, organisation, coordination and management of virtual Senior Executive educational workshops across the EMEA region

  • Continuously evaluating existing operations processes for efficiency gains, identifying areas for improvement, and proactively suggesting implementation strategies (e.g. streamlined scheduling process, building out a reporting strategy etc).

  • Managing communications and support scheduling of programme delegates and speakers, amongst other responsibilities to ensure events are run smoothly and efficiently

  • Occasionally, supporting other sub-teams with operational and logistical tasks including updating of programme materials or one-off projects related to event management

Main responsibilities when face-to-face events become possible:

  • Managing general logistics and internal tickets including access badges, room bookings, catering, rosters of attendees/wait lists for all programs, maintaining and updating registration information, attendance records, surveys

  • A VIP level of servicing befitting Senior Executive attendees of the most valuable Customers

  • Liaising with supporting teams (e.g. film crews, cleaners, tech support, facilities, food and bev, finance, legal, marketing) and internal/external clients to ensure a seamless, end-to-end operational experience across all of our stakeholder groups

  • Supporting team procurement (including negotiating) with third-party suppliers; placing orders for goods and services, booking and expensing venues, budget tracking.

Providing in-person logistical support during events that meets the elevated demands of an Senior Executive audience

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Please apply with your CV to: Lauren Roberts