Libraries Customer Service Advisors

  • Location
    London, Greater London
  • Category
    Public Sector - Public Sector Administration
  • Job type
    Temporary contract
  • Industry
    Office and Secretarial
  • External Reference
    JO14/07


































Council



Ealing Council



Job Title



Library Customer Service



Pay Rate



£12.60



Hours



5 Hours a day(Saturday and Sunday's)



Duration



3 Months



Location



Ealing



Description





Ealing are looking for 9 Library assistant - x6 workers required for Saturday x3 workers required Sunday grade 4 £12.60 PAYE duration is 3 month TBC



Every Saturday 11 - 4 pm


Every Sunday 1-4 pm


There is chance for overtime but not guaranteed. NO DBS required



All associates will be required to work at all sites within the Ealing borough. The Location / sites are -Ealing Central, Action , Southall , Northolt, Northolt leisure , Greenford, Jubilee Gardens



Offers will be places based on Cv's, no interviews required. Hm is looking for a start dates asap. Parking on site not guaranteed. Managers will give the associates 1 weeks' notice re shifts/ locations.




PURPOSE OF ROLE:




  • To ensure that libraries or community centres are responsive to local community needs by providing friendly, helpful and comprehensive assistance to customers.

  • To maintain the library or community centres in a safe and attractive manner, to support the smooth running of services and accessibility by customers and staff.

  • To assist Senior Customer Advisors and the wider library team in the day to day delivery of services, carrying out related support and administrative work or supporting events and stock work.

  • To provide professional responses to routine customer enquires face to face, over the telephone and in writing.













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