Linkline Officer

  • Location
    Isleworth, Greater London
  • Salary
    £14.57/Hour
  • Category
    Public Sector - Housing
  • Job type
    Contractor
  • Industry
    Public Sector
  • External Reference
    JN-092019-91437

LINKLINE OFFICER


ISLEWORTH


MONDAY- FRIDAY


SHIFT WORK (7AM- 7PM OR 7PM- 7AM)


6 MONTH ASSIGNMENT (POSSIBILITY OF BEING EXTENDED)


£14.57 HOURLY RATE


IMMEDIATE START



PURPOSE OF ROLE:



To provide the Community Alarm, Telecare and emergency service to vulnerable Sheltered Housing tenants and Borough Residents and also answering the emergency out of hours phone line.



MAIN DUTIES:



  • To staff the call answering system, respond to calls in an appropriate manner to meet the caller's needs and record the nature of each call

  • To respond to emergencies as necessary, helping distressed clients and summoning assistance where required.

  • To maintain and amend records of clients, including details of GP, next of kin, and update information on call answering system and manual files.

  • To visit clients in response to emergencies, or as directed to monitor their general well-being

  • To liaise with clients' NOK, GPs, social workers, other staff and outside agencies as necessary

  • Make routine calls to clients to check on their well-being as required

  • Monitor and record weekly fire alarm tests of the Sheltered Schemes.

  • Report all systems and equipment faults to the appropriate contractor or Department.



THE IDEAL CANDIDATE WILL HAVE:



  • Experience of working with older people in a related field for instance Housing, Social Services, personal care

  • Knowledge of statutory and voluntary services for vulnerable older people.

  • A good understanding of IT systems and ability to use these within the role, including Call Handling systems

  • Understands the confidentiality of the role and the needs of vulnerable older people

  • A commitment to the highest standards of customer service.

  • At all times respects confidentiality and the dignity of others



Must possess a current valid full driving licence



*Please apply online with your CV. Please note that only successfully shortlisted candidates will be contacted*











Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy












Please apply with your CV to: Maisie Howell