Linkline Officer (Weekends only)

  • Location
    Isleworth, Greater London
  • Salary
    £ 14.57 - £ 18 / Hour
  • Category
    Public Sector - Social Care
  • Job type
    Contractor
  • Industry
    Public Sector
  • External Reference
    JN-102019-100072

LINKLINE OFFICER


ISLEWORTH


WEEKENDS ONLY (24 HRS WEEKLY)


SHIFT WORK OF 7AM- 7PM THEN 7PM- 7AM THE FOLLOWING WEEKEND


6 MONTH ASSIGNMENT


£14.57- £18 HOURLY RATE


IMMEDIATE START


MUST HAVE A CURRENT VALID DRIVING LICENCE



PURPOSE OF ROLE:



To provide the Community Alarm, Telecare and emergency service to vulnerable Sheltered Housing tenants and Borough Residents and also answering the emergency out of hours phone line.



MAIN DUTIES:



  • To staff the call answering system, respond to calls in an appropriate manner to meet the caller's needs and record the nature of each call

  • To respond to emergencies as necessary, helping distressed clients and summoning assistance where required.

  • To maintain and amend records of clients, including details of GP, next of kin, and update information on call answering system and manual files.

  • To liaise with clients' NOK, GPs, social workers, other staff and outside agencies as necessary

  • Make routine calls to clients to check on their well-being as required

  • Monitor and record weekly fire alarm tests of the Sheltered Schemes.

  • Report all systems and equipment faults to the appropriate contractor or Department.



THE IDEAL CANDIDATE WILL HAVE:



  • Experience of working with older people in a related field for instance Housing, Social Services, personal care

  • Experience working in a control centre/call centre ideally taking repair calls

  • Knowledge of telecare equipment and call handling systems desirable

  • Understands the confidentiality of the role and the needs of vulnerable older people

  • Excellent telephone manner



This role involves driving to sites so the ideal candidate MUST possess a current valid full driving licence.



*Please apply online with your CV. Please note that only successfully shortlisted candidates will be contacted*












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Please apply with your CV to: Maisie Howell