Logistics and Fulfillment Specialist

  • Location
    London, Greater London
  • Salary
    £ 29000 - £ 35000 / Year
  • Job type
    Contractor
  • Industry
    IT and Telecoms
  • External Reference
    JN-022021-166073



The Role



The Hardware Logistics and Fulfillment team is looking for a Logistics and Fulfillment Specialist within B2C Order Management to help drive the hardware business forward. As a part of this team, you will apply your knowledge of supply chain principles and your problem solving prowess to support reporting, fulfillment and transportation. You will assist in managing all operational aspects for two fulfillment centers and ensure all customer issues are addressed quickly and completely.


Responsibilities:



  • Manage daily inbound and outbounds operations and escalations

  • Work with internal/external partners to support resolution of backlog and exceptions (EDI errors, transportation delays, short-shipments, damages, returns, warehouse performance and other non-conforming issues)

  • Metrics reporting and validation not limited to clean ship, order backlog, on time shipment and delivery

  • Collaborate closely with cross-functional teams to anticipate supply and demand issues

  • Develop deep understanding of order management system, inventory management system, and data analysis and reporting tools

  • Identify opportunities to optimize and streamline operations and mitigate common issues

  • Support new projects and tasks as necessary


Tasks:



  • Lead weekly operational calls with DC's to drive resolution on open items

  • Monitor daily reporting to ensure all orders are shipped in timely manner

  • Create daily inbound and outbound forecast on a weekly basis and share with DC's

  • Set customer tier's and FC capacity

  • Track inbounds and ensure delivery and receipt

  • Monitor inventory levels, trigger replenishment and troubleshoot inventory discrepancies

  • Work with transportation to ensure there is capacity for outbound orders

  • Drive resolution to customer service issues

  • NPI launch preparation

  • Systems initiatives (SAP, TMS)





Skill/Experience/Education
























Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Please apply with your CV to: Lauren Roberts