(M) H2H COORDINATOR MAIDENHEAD

  • Location
    Maidenhead, Berkshire
  • Salary
    £12.00/Hour
  • Category
    Sales & Retail - Contact Centre
  • Job type
    Contractor
  • Industry
    Sales and Retail
  • External Reference
    JN-102019-99285

Our client, a pharmaceutical company, are looking for four customer service agents to liaise with patients and manage incoming phone calls.



Responsibilities:


- On-going patient liaison, achieving a minimum of 350 outgoing contacts per week.


- Answer incoming calls and tracking appropriate action.


- Placing orders for feed, plastics and ancillaries as required.


- Agreeing delivery dates with patients.


- Updating patient records, both paper and systems as required


- Taking action with GP's, pharmacists, patients and carers to ensure prescriptions are received on time.


- Processing chemist orders.


- Assisting patients and carers with any queries.


- Creating and processing correspondence to patients, GP's and dietician's as required.


- Participation in overnight, weekend and evening on call at frequency of a minimum coverage of 3 weekends per year and 30 evenings per calendar year (variable depending on the need of the business)




Experience:


- Excellent customer service skills.


- Knowledge of administration processes.


- Good telephone manner.


- Competent use of computers (lotus notes, word and excel).


- Attention to detail.


- Highly developed interpersonal and organisation skills.


- Speed and accuracy.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Leah Parr