Marketing Services Administrator

  • Location
    City Of London, Greater London
  • Salary
    £ 21000 - £ 30000 / Year
  • Category
    Marketing & Advertising - Advertising
  • Job type
    Permanent
  • Industry
    Marketing and Advertising
  • External Reference
    1620.3566

JOB DESCRIPTION





JOB TITLE: Marketing Services Administrator


DEPARTMENT: Marketing


LOCATION: London - Occasional travel will also be required.


SALARY: £25,000-£30,000



MAIN RESPONSIBILITIES:


Planning



  • Event Planning: Improve the effectiveness of activities, by planning, managing and regularly reviewing initiatives. Exhibit the flexibility to adapt to changing priorities of brands and customers by optimising plans & initiatives accordingly.

  • Business & Customer Insight (CRM): Utilise market, channel and customer insight to guide and enhance our initiatives in pursuit of driving sales growth & project pipeline.


Execution



  • Site management: Manage and maintenance key operational functions within the company, in order to optimise visitor traffic goals whilst driving client satisfaction levels and meeting brand values. Continually working to maximise client and customer (brand & product) experience through providing superior customer service to all visitors. Effective management of all resources and inventory, including appointment bookings, room bookings, products, POS materials, Marketing collateral, visitor data capture, reporting, training and consumables.



  • Administration Support: 'end to end' participant management (inc. travel and hotels) of key UK marketing & sales external event initiatives (including hospitality events, i.e. awards dinners, VIP trips, Events.



  • Event management: Help and support the Manager to deliver outstanding customer facing (external) & internal events, ensuring they are in line with deadlines, budgets and adhere to brand guidelines.



  • Marketing Liaison & Co-ordinator: Management and front-line support for all internal and external marketing requests to be able to effectively manage the referral and re-direction requests and requirements and internal/external communication support.


Relationship Management



  • Stakeholder Management: Stakeholder management across the local and widen our global Business, ensuring that we have a strong share of voice within the UK market & Globally. Critical relationships include Global Projects, UK Exec and Head Office (Brand and Product Marketing and peers from other key focus markets).



  • Client Support: Supporting project sales Managers and Exec team, ensuring all project leads are maintained on our CRM system (C4C). Continually working to maximise the client and customer brand experience through providing 100% excellent customer service to all visitors.



COMPETENCIES, SKILLS AND EXPERIENCE


Core Competencies:



  • We expect our employees to embody its core values of Passion, Appreciation, Trust and Teamwork. These are manifested in the following core competencies:



  • Passion: We are proud to pursue our work with passion and enthusiasm. Our extraordinary passion for water, innovation and design helps us to create exceptional products. We inspire our customers, partners and each other. Key characteristics: Innovative, Engaged and Inspired



  • Teamwork: We approach each other openly and show mutual interest, we 'give and take'. Together we challenge and support one another. As teams we develop innovative and excellent solutions that reflect the sum of our ideas. We are proud of our achievements and are ready to actively take on the opportunities and challenges of the future. Key characteristics: Reliable, Result-Driven and Realistic



  • Appreciation: We are respectful and fair to each other and give constructive feedback. We state our opinions and acknowledge the actions and achievements of others. This creates the basis of our teamwork and mutual trust. Key characteristics: Respectful, Demonstrate Recognition and Acknowledgement



  • Trust: We do what you say and carry out decisions together. With our reliable and professional behaviour, we establish mutual trust and empowerment, which encourage us to act independently. Key characteristics: Empowered, Accountable and Committed



Job Related Competencies:



  • Interpersonal Skills: Considers and responds appropriately to the needs, feelings and capabilities of different situations. Demonstrates an ability to control and filter emotions in a constructive way.



  • Building Trust: Interacting with others in a way that gives them confidence in one's intentions and those of the organisation



  • Results Orientation: Focuses his/her attention and the attention of others, on key objectives. Constantly works for effective outcomes.



  • Attention to detail: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time



Additional Skills, Knowledge and Experience:




  • Excellent project management skills, well organised, able to work to tight deadlines & budgets

  • Ability to provide exceptional customer service to both external and internal clients and staff

  • Excellent verbal communications and writing skills, with a keen attention to detail

  • Strong interpersonal and leadership skills, able to navigate within complex organisational structures and influence

  • Excellent coordination, networking & communication skills both internally & externally

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Ria Abbot Bailey