Member & Residents Services Officer

  • Location
    Croydon, Surrey
  • Salary
    £14.51/Hour
  • Category
    Public Sector - Housing
  • Job type
    Contractor
  • Industry
    Public Sector
  • External Reference
    JN-102019-100536

MEMBER & RESIDENTS SERVICES OFFICER


CROYDON


MONDAY- FRIDAY 9AM- 5PM (36 HOURS)


3 MONTH ASSIGNMENT (POSSIBILITY OF BEING EXTENDED)


£14.51 HOURLY RATE (PAYE)


IMMEDIATE START



PURPOSE OF ROLE:



Responsible for assisting with investigating, resolving and responding to formal and informal complaints and enquires regarding the service delivered by the Responsive Repairs Section.



MAIN DUTIES:



  • Advising members, MPs and tenants with progress on responses, particularly where there are urgent issues.

  • Investigating and preparing responses to all MP and councillor enquiries

  • Liaising with vulnerable tenants on extraordinary or complex repair issues or concerning complaints, this may involve visits to tenants in their homes

  • Accurately and timely recording of all members' correspondence, all letters and general correspondence and complaints

  • Liaising with other sections and departments to collect and collate additional information that is needed. Checking files, computer records, and contacting officers, customers and other agencies, as necessary

  • Managing the requests for information under the Data Protection Act and Freedom of Information Act



THE IDEAL CANDIDATE WILL HAVE:



  • Experience of working in a social housing organisation

  • Experience of dealing with members of the public in sometimes stressful situations where their expectations cannot always be met.

  • Experience of investigating issues and responding to customers and external organisations through correspondence.

  • A general knowledge of a social housing responsive repairs service

  • Knowledge of public sector complaints procedures



*Please apply online with your CV. Please note that only successfully shortlisted candidates will be contacted*












Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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Please apply with your CV to: Maisie Howell