Membership Services Manager

  • Location
    Uxbridge, Greater London
  • Salary
    £ 38000 - £ 40000 / Year
  • Category
    HR, Sales and Management - General Management
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

This is a fantastic opportunity to join an amazing company based in Uxbridge. My client is a forward thinking, dynamic Leader within their industry and known for just that too..

The position holder is ultimately accountable for delivering the highest standards of service to Members. This is achieved by assuring an outstanding performance by the team where efficiency, optimization, agent utilization, focus on target/ KPI delivery, Quality, effective use of technology and full client Engagement are key.

Manager provides supervisory oversight to ensure the following:

* Proper recruiting, hiring, onboarding, training process in place;

* Coaching and Monitoring process together with Recognition Program supports staff morale, motivation and service quality;

* Opportunities for improvement & optimization are utilized and realized;

* Team workload is properly scheduled, monitored and adherence to service targets and SLAs is achieved;

* Engagement activities related to Member Coaching and Education (Walk In/ Inbound & Outbound interactions) add value by providing guidance and training that supports business growth, Member awareness, Sales & Marketing initiatives, Regional & EMEA goals/ targets;

* Accurate budget to fulfill key performance indicators is approved;

* Responsible for reporting, communications and coordination with Snr Mgmt;

* Acts as Coach and Mentor to direct reports.

* Take responsibility over technology projects roll outs

* Interface with top leaders and be seen as the point of contact for members

* Take ownership of managing internal + external relationships with Logistics Team.

This role also includes close working partnerships with other key Business Stakeholders to ensure 'bridging' at all levels is 100% achieved to enable effective communication with Members and internally.

We are looking for an accomplished individual with a proven ability of dealing with Senior Board Members, possessing strong interpersonal/Leadership skills.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Rachael Millar