Mobile Onsite Printer Support

  • Location
    Manchester, Manchester
  • Salary
    £10.00/Hourly
  • Job type
    Temporary contract
  • Industry
    Advertising and PR
  • External Reference
    MC01
  • Category
    Industrial & Manufacturing and Production - Chemicals & Paints

Services Delivery



  • Basic device maintenance, including; cleaning, replacement basic accessible parts and consumables per equipment specifications

  • Incident support, including break/fix and consumable replenishment, for the majority of tasks

  • Liaise with relevant IT support and provide device related configuration elements, e.g. IP address

  • Perform basic equipment problem diagnosis to support problem resolution

  • Act as Xerox point of contact on site

  • Escalate, as required, for Technical Service (Xerox and 3rd party)

  • Utilise Xerox knowledge-based applications as required to support in problem identification

  • Report activity as required by local processes

  • Provide remote support for contracted off site equipment

  • IT support functions, including; downloading & installing printer drivers on end-user equipment, mapping to PC as required, escalate printer network issues to appropriate resource etc.

  • Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc)

  • Monitor/apply current software updates/patches

  • Non-Xerox device management as required


Identify and promote Xerox Services and Solutions


Skills and Background.



  • Knowledge of print drivers, primarily for MS Office products.

  • Knowledge and an ability to differentiate between device capabilities.

  • An ability to deal with clients in a professional and courteous manner, both via telephone and face-to-face, and advising, where appropriate, on best practices.

  • An ability to follow both verbal and written instructions, and to follow procedures and processes.

  • An appreciation of "urgency" to enable fast working to successfully meet deadlines.

  • Ability to work under pressure, handling multiple tasks to ensure timely completion of all aspects of the role.

  • An ability to organise workload to ensure maximum output is achieved whilst meeting customer requirements.

  • The ability to demonstrate to be self-motivated and a team player


Requirements



  • Must have a full driving license

  • Vehicle and Enhanced DBS will be required.


Monday-Friday 08:00-17:00pm working hours.











Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Jessica Tingle