Mobile Service Technician - Gloucester

  • Location
    Gloucester, Gloucestershire
  • Salary
  • Job type
  • Industry
    Engineering, Aerospace and Automotive
  • External Reference

Our client looking for a Mobile Service Technician to join our front-line service team. The successful individual will need to be able and prepared to travel and this role focused within the Gloucester area, with travel around the UK when necessary.

We are looking for people who challenge themselves, to set goals, and go above and beyond what is strictly required of them in their role, to achieve these.

Our people passionately strive for excellence which you will see in their careful attention to detail. We are inquisitive and we like to understand, not just for the sake of more knowledge but to fuel our innovation in new products, services, and solutions for our customers. We call this resourcefulness, and a sense that perfection is only just good enough.

We believe that for you to enjoy success in your work, you must apply energy and focus to the tasks you have to do every day. We like to give you the opportunity to stretch yourself beyond your natural 'comfort zone' in the knowledge that you will be guided by your inner principles to do the right thing by the business, your colleagues and our customers.

What do they do ?

At its core, our client is a specialist medical technology business developing, manufacturing, and supplying products and services to enable hospitals and healthcare facilities to reduce the risk of infection.

What are we looking for in this position?

The Mobile Service Technician will be expected to deliver a highly engaging, effective, and responsive front-line service to our customers, developing a deep understanding of each customer need.

What will you do?

  • Work with the Regional Operations Supervisor to ensure proactive scheduling of activities and responsibilities across the region.

  • Manage an effective and efficient work calendar to ensure maximum utilisation of time and resource in the care of our customers.

  • Carry out proactive maintenance of machines in the region to pre-agreed schedules.

  • Carry out reactive repairs of systems in the field, as and when they occur, minimising down time and disruption to our customers.

  • Support the Regional Operations Supervisor to ensure 24/7 cover is in place across the region.

  • Communicate with the wider regional team, providing an accurate and thorough handover for continued service out of hours.

  • Conduct customer site surveys and lead new site set ups and installation.

  • Collaborate with the Client Support team to deliver routine customer care activities.

  • Support our customers in the delivery of decontamination programs throughout the hospitals.

  • Maintain the appearance and condition of company property and resources.

  • Maintain the appropriate quantity and quality of stocked resource in the region, conducting regular checks for replenishment, allowing timely fulfilment of customer orders and requirements.

  • Clearly communicate resource requirements to the relevant internal teams.

  • Deliver on site customer training, providing a professional and engaging practical and classroom experience.

  • Lead in the delivery of training for new technicians within the region.

What will you need to have and do?

  • Always represent our Core Values: Excellence, Resourceful, Innovation, Understanding and Integrity

  • Experience in Engineering/Electro-Mechanical is essential

  • A passionate interest in healthcare infrastructure, hospitals, and our customers

  • A full UK clean driving licence

  • A drive for time bound completion of tasks.

  • The ability to approach challenges logically and deliver outcomes.

  • The ability to work with both internal and key external stakeholders to deliver the best results.

  • Excellent verbal and written communication.

  • Proven ability to demonstrate high quality outputs and attention to detail

  • Excellent problem-solving skills.

  • Ability to diagnose and repair electro-mechanical systems, both in the field and Hub based.

  • Ability to build strong rapport and maintain professional working relationships with key contacts within the Healthcare Industry.

  • Confidence and ability to train others and transfer skills and knowledge.

  • Track record in excellent personal task and time management.

  • Proven ability to plan, prioritise and manage workload.

  • Have a 'can do' willing attitude and be a key Team player.

  • Ability to work well under pressure, adapting to change at short notice providing flexibility in a fast-paced environment.

  • IT Literate in Microsoft Office programmes.

  • Ability to understand and operate an in house CRM system.

  • When necessary stay away from home.

If this is the role for you then please apply today if you have any questions please call nick at our Worcester office on 01905 732790 or email

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Nicholas Badger