Museum Visitor Experience

  • Location
    City Of London, Greater London
  • Salary
  • Job type
  • Industry
    Hospitality and Catering
  • External Reference
  • Category
    Hospitality, Tourism & Travel - Hospitality, Tourism & Travel

Our client, a popular visitor attraction based in South Kensington, requires enthusiastic, outgoing and professional staff with excellent interpersonal skills and commercial awareness to work as Visitor Assistants. Visitor Assistants will provide an excellent experience, a safe environment and help the attraction generate income.

This role will commence from the 17th May 2022 and is currently until the 5th June 2022. They work on a 7 day week Monday to Sunday. You will not be working everyday but they are looking for full availability from the 17th May for 3 weeks. The hours of work are from 9.30am to 6.00pm. We haven't had full confirmation for the assessment / training yet but the assessment will be held Monday 16th May and the 3 paid training dates should be on the 17th, 18th and 19th May

You will be expected to be available to work weekends and a minimum of three days in the week.

Previous experience is desirable, but a passion for providing an exceptional visitor experience is essential.

Visitor Assistant responsibilities and skills:

  • To actively seek out and assist visitors, providing excellent customer service to enhance all aspects of the visitor journey

  • To inspire visitors' interest by sharing knowledge and information, and advocating all aspects of the public programme, offer, services and products

  • To achieve set individual and team performance objectives and conversion targets

  • To actively promote and engage visitors in commercial opportunities where applicable

  • To promote the programme of special exhibitions and events, including the Gift Aid scheme to encourage additional ticket donations and meet conversion rates

  • To undertake all Health and Safety, Fire and Housekeeping responsibilities to ensure a safe and enjoyable environment for visitors

  • To adhere to operational standards for all tasks and responsibilities

If you are interested in this role, please attach a copy of your CV and we will be in touch.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Louise corke