National Helpline Advisor (Working from Home)

  • Location
    Liverpool, Merseyside
  • Job type
    Temporary contract
  • Industry
    Call Centre and Customer Service
  • External Reference
    JN-102021-214114
  • Category
    Public Sector - Public Sector

Call Centre Customer Service Advisor


Adecco are working in partnership with Serco to recruit candidates to work as Universal Credit Helpline Advisors from the comfort of your own home.


The role involves taking in-coming calls from the general public with regards to all manner of queries around their UC benefits. This is an open ended temporary position, with no defined end date. The opening hours of the Helpline are 8am - 8pm (Mon-Sun) and you would work a 35 hour shift pattern across these opening hours.


You must have your own device to be able to work from home


Packages includes:



  • An amazing 34 day's holiday

  • Potential to secure a permanent role offering excellent career potential and progression.

  • Benefits Scheme to include online shop discounts, gym membership, eye care vouchers and much more

  • Wellbeing benefits

  • A great starting hourly pay rate of £9.90 per hour


We're eager to hear from candidates who have a passion for helping others and are confident on the telephone taking inbound calls. Apply today on the interview link below to hear more about this exciting opportunity.


https://odro.io/s/N702a


Good Luck!











Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

To speak to a recruitment expert please contact Sophie Standish