Neighbourhood Housing Officer

  • Location
    Greenford, Greater London
  • Salary
    £17.28/Hour
  • Category
    Public Sector - Public Sector
  • Job type
    Contractor
  • Industry
    Public Sector
  • External Reference
    JN-122019-108950

NEIGHBOURHOOD HOUSING OFFICER


EALING


£17.28 (PAYE) HOURLY RATE


MONDAY - FRIDAY 9am - 5pm


3 MONTH ASSIGNMENT (POSSIBILITY OF BEING EXTENDED)


IMMEDIATE START



A NEIGHBOURHOOD HOUSING OFFICERS MAIN RESPONSIBILITIES:



  • Provide support to residents across a range of tenures throughout the lifetime of their tenancies/leases.

  • Maximise income collection through proactive management of arrears.

  • Proactively manage housing assets, anticipate the needs of residents and contribute to a safe neighbourhood.

  • Provide support, advice and ownership of resident complaints, resolving where possible and coordinating where shared across services and departments.

  • To maximise income collection across the range of tenures through proactive monitoring and management of customer accounts.

  • To apply housing knowledge and experience to manage varied tenure types - this includes but is not limited to: rents, voids, tenancy, allocations, leasehold, shared ownership, repairs and maintenance, compliance and safety, regeneration.

  • Deliver coordinated resident services as part of a multi-disciplinary team. This could include duty, home visits, planned and reactive appointments, estate inspections, public meetings etc.

  • Draft, plan and issue reports and correspondence on behalf of the service.



A NEIGHBOURHOOD HOUSING OFFICER MUST HAVE:



  • The ability to work in a partnership with other agencies to deliver the best outcome for the customer.

  • The ability to deal with challenging situations.

  • Experience of delivering customer care to a diverse community.

  • Sufficient housing management experience to feel confident delivering a range of housing services to residents across varied tenure types.




*Please apply online with your CV. Please note that only successfully shortlisted candidates will be contacted*











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Please apply with your CV to: Maisie Howell