Neighbourhood Housing Officer

  • Location
    London, Greater London
  • Salary
    £ 17.76 - £ 23.25 / Hourly
  • Category
    Public Sector - Housing
  • Job type
    Contractor
  • Industry
    Public Sector
  • External Reference
    5224LBE


  • Neighbourhood Housing Officer

  • Public Sector - Local Authority

  • Hybrid working - mostly remote working however site visits as and when required

  • Full Time - 35 hours per week

  • Temporary contract - 3 months (extension likely)

  • £17.76 per hour PAYE / £23.25 per hour Umbrella

  • ASAP Start (pending registration and compliance)


PURPOSE OF ROLE


The successful candidate will manage a patch of up to 500 residents, dealing with breaches of tenancies, successions, mutual exchanges, Assignments and any other housing management related requests.


The manager is seeking someone who possesses the following skills and experience:



  • Experience of managing secure tenancies

  • Low level anti-social behaviour, e.g neighbourly disputes

  • Rent income collection, following the arrears procedure, preparing witness statements etc..

  • Experience of estate inspections, New tenant visits and dealing with complaints

  • Good communications skills both written, verbal and dealing with complexed cases

  • Experience of multi-agency working



* Improve outcomes for Ealing residents by providing a customer orientated service in
line with Council values and objectives
* Provide support to residents across a range of tenures throughout the lifetime of their
tenancies/leases.
* Maximise income collection through proactive management of arrears.
* Proactively manage housing assets, anticipate the needs of residents and contribute to
a safe neighbourhood.
* Work as part of a team to deliver excellence, solve problems and deliver value for
residents.
* Provide support, advice and ownership of resident complaints, resolving where
possible and coordinating where shared across services and departments.



KEY ACCOUNTABILITIES:



1) To provide clear, pragmatic and customer centred housing services on behalf of the
Council and any housing provider aligned to the housing service.
2) To maximise income collection across the range of tenures through proactive monitoring
and management of customer accounts, making use of legal remedies where appropriate.
3) To promote inclusion, cohesion and active citizenship in the neighbourhood - helping to
shape opportunities and resident engagement.
4) Act as an ambassador for the Council, its services and those who provide services on its
behalf - support residents to navigate and access services specific to their needs and
vulnerabilities.
5) To promote and manage the safety of residents and assets through proactive monitoring,
and responsive activity to emerging risk.
6) To apply housing knowledge and experience to manage varied tenure types - this
includes but is not limited to: rents, voids, tenancy, allocations, leasehold, shared
ownership, repairs and maintenance, compliance and safety, regeneration, and other
similar duties that ensure the Council manages its residents and properties.
7) Deliver coordinated resident services as part of a multi-disciplinary team. This could
include duty, home visits, planned and reactive appointments, estate inspections, public
meetings etc.
8) Maintain accurate and retrievable records of key actions and decisions.
9) Draft, plan and issue reports and correspondence on behalf of the service as part of an
integrated management function that manages property and tenancies
10)Deliver housing services across disciplines (i.e. rents, tenancy, leasehold) working
autonomously in at least one area.
11)Support and encourage resident involvement and active citizen activities in the local
neighbourhoods.
12)Work with Tenancy Sustainment Officers to coordinate a multi-disciplinary approach to
vulnerable residents.
13)Safeguard vulnerable residents in line with Council policies ensuring protective measures
within the control of the post holder are expedited (e.g. referrals to Locality Teams)
14)Liaise with other relevant services to deliver a holistic housing management service
(irrespective of tenure), maintenance teams, benefits services, allocations etc. ensuring
key performance indicators are achieved.
15)Deliver all activities and tasks with skill and diplomacy, upholding the Council's equalities
and diversity policies, respecting confidentiality and observing all principles of data and
information security/protection.
16)Be responsible for working safely in accordance with the Council's procedures and
policies.
17)Maintain a working knowledge of all relevant policies, procedures and legislation that
affect residents' housing, providing accurate information, advice or referral as appropriate.
18)Manage risk, undertaking risk assessments and practical strategies to minimise adverse
impact
19)To assume any other reasonable functions, duties and responsibilities as requested by the
employing department which are within the reasonable competence of the post holder.
20)Work flexibly as required to undertake the role and, from time to time, meet service needs
to facilitate special events in line with business requirements.












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