Night Time Concierge

  • Location
    Cardiff, Cardiff
  • Salary
    £ 18000 - £ 19000 / Year
  • Category
    Hospitality, Tourism & Travel - Hotel, Hospitality & Catering Management
  • Job type
    Contractor
  • Industry
    Hospitality, Tourism and Travel
  • External Reference
    JN-072021-192058

Adecco are recruiting for a Cardiff city centre client for an experienced night time concierge.



It is a contract role but will be made permanent for the right candidate.



£19,000 - with 3 shifts on 3 shifts off


Role



  • Provide a high standard level of customer service to our residents and all visitors to the development.

  • Act as main point of contact at the front desk.

  • Assist with on-site deliveries, customer queries and service requests.



About You


You will be a well spoken and highly presentable concierge, who has experience working in high-end residential developments. You will be an excellent communicator and problem solver, an empathetic who can build lasting relationships with customers and efficiently attend to any enquires. You will have solid health and safety knowledge and any relevant qualifications will be beneficial such as IOSH.



Main Responsibilities



  • Act as main point of contact on site to all customers providing information about the Development and the surrounding areas, key contacts and location advice.

  • Manage on site booking requirements for key access areas, in and around the development.

  • To handle parcels and packages that have been delivered on a daily basis. Due to the size of each development this can range from 50 to 500 parcels and packages a day.

  • Manage and administer customer deliveries and returns, via development systems and protocol.

  • Handle and administer residents keys, making sure these are signed in and out on a daily basis in line with development systems and protocol.

  • To conduct site walk rounds on a daily basis, all faults/maintenance and repairs reported to the development manager and to the relevant contractor. These reports passed over within the hand over log.

  • Investigate faults and issues that arise within the development, this can be from leaks to fire alarms or bike theft. These reports have to be documented within the hand over log.

  • Investigate first level complaints within the development.

  • Provide regular communication to customers with initial queries to resolution.

  • Monitor the CCTV cameras / security access to review and track security concerns

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Phoebe Ridley Siegert