Online Customer Services

  • Location
    Ambleside, Cumbria
  • Salary
    £ 18000 - £ 22000 / Year
  • Category
    Sales & Retail - Customer Service Advisor
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

My well known client has a fantastic opportunity to join their company as an Online Customer Services Assistant.

Roles & Responsibilities

The primary role for this vacancy is to support our customers, and the E-commerce and Customer Service team:

  • Ensuring all orders are processed (including ensuring each day's orders have been dispatched by the Warehouse Team)

  • Assisting customers with telephone sales

  • Responding to order, delivery and product queries by email and phone

  • Managing the customer returns and refunds process

  • Working with the Customer Care team to provide high quality customer service

  • Administrating the brand's customer/membership database

The candidate

As well as having a keen interest in fashion, we believe the ideal candidate will have the following attributes:

  • Computer literate, although full training on our systems will be provided

  • Enjoy helping customers and promoting the brand's ethos

  • Organised, with meticulous attention to detail

  • Have strong communication skills

  • Team player with outgoing personality

  • Takes pride in delivering high quality & accurate work

This is a full time permanent position. 37.5 hours per week.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Pip Gray