Operations Account Coordinator

  • Location
    Watford, Hertfordshire
  • Salary
    £ 23000 - £ 30000 / Year
  • Category
    HR, Sales and Management - Account Management
  • Job type
    Contractor
  • Industry
    Procurement and Supply Chain
  • External Reference
    JN-112020-154277

Are you fluent in both spoken and written German and Hebrew?


Have you worked in a logistics and customer facing role, across various departments?


An organised individual, who can prove they are able to work to tight deadlines across a different timezone?



If you have answered yes to the above, we think you have to come to the right place please read on and apply now!


Job Summary


To be responsible for managing the order entry to cash process and delivering outstanding customer service to a range accounts, whilst following approved compliant internal processes. In order to achieve this, the Account Coordinator will be required to liaise & work closely with other areas of the organisation as specified above.


Key responsibilities;



  • To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing; using telephone, e-mail and fax to provide our customers with an efficient, reliable service

  • To respond effectively to queries relating to customer orders and deliveries

  • To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts

  • To resolve customer complaints and invoice queries

  • To raise credits & adjustments on customer accounts and to liaise with credit & collections to ensure any outstanding customer deductions are resolved in a timely manner

  • To be in regular contact with our Sales Account Managers and local contacts, and to ensure relevant information relating to customer orders & deliveries (especially changes to expected customer demand - abnormal orders, postponed or cancelled deliveries, etc) is communicated in a timely manner

  • To understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc)

  • To implement process improvements which will improve operational effectiveness and enhance profitability

  • To ensure that customer account records are kept up to date for audit purposes

  • To identify and resolve with the data management team any master data errors affecting the OTC process

  • To provide support for other members of the team (and back up as required for other teams)


CANDIDATE MUST BE BILINGUAL IN GERMAN AND HEBREW BOTH WRITTEN AND ORAL


PREVIOUS PROVEN EXPERIENCE IN LOGISTICS AND CUSTOMER FACING ROLES


12 MONTH FTC


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Asma Ibrahim