Operations Co-ordinator

  • Location
    Manchester, Manchester
  • Salary
    £ 22000 - £ 24000 / Year
  • Job type
    Contractor
  • Industry
    Transport and Rail
  • External Reference
    JN-042022-248760
  • Category
    Transport & Logistics - Transport Admin

Operations Co-ordinator


Trafford Park - Manchester


Permanent


40 hours per week - office based



I am recruiting for a fantastic company in Trafford Park who are looking for an Operations coordinator to join the team to support with customer bookings and job orders. My client work within the logistics sector and you will be supporting with all fleet requirements and service level agreements in a operations and administrative capacity.



Benefits:



  • 23 days Holiday (increases after worked with us for 1 year)

  • Day off for your Birthday

  • Death in Service

  • Enhanced Maternity and Paternity

  • Additional day off when your child start primary school & to attend college/university graduation ceremony

  • Access to a Health and Wellness Programme

  • Perks a Work - discounts and rewards for lots of retailers

  • Ride to Work & Season Ticket Loans (available after a years service)




  • The main responsibilities within the Operations Coordinator role are:

  • - Answer phone lines promptly and professionally

  • - Arrange relevant collections, transit routes and deliveries

  • - Input event tracking for all bookings and in-transit consignments taken

  • - Liaise with both Operations departments and where required Imports, to ensure any imports arrive back in line with correct SLA (transit time)

  • - Provide the Customer with updates on all exceptions or issues

  • - Request and enter all POD's from relevant agents

  • - Meet KPI targets daily

  • - Report all discrepancies to Managers

  • - Provide quotes when requested to the relevant Customer

  • - Monitor the emails for the Service Centre

  • - Provide Customers with regular updates on the status of their shipments/bookings as and when required

  • - To proactively maintain a high level of Customer care across all bookings

  • - Work with suppliers (agents) to deliver a seamless, high quality Customer Experience

  • - Ensure the quality of information available to Customers through the web-based booking system is of a high standard and accurate




  • The ideal candidate will demonstrate the following:

  • - Excellent verbal and written communication including:

  • - Pleasant and friendly telephone manner at all times.

  • - Treats people with respect under all circumstances.

  • - Responds promptly and appropriately to the needs of the customer and suppliers to ensure their requests for service and assistance are adhered.

  • - Ensure all jobs are collected and delivered with agreed timescales - Delivery by Time.

  • - Client operational queries are dealt with effectively and promptly and the client is made fully aware of the outcome.

  • - Comfortable adapting to change, meeting the changing demands of the work environment, responds well to any delays or other unexpected demands.

  • - Works well as part of a team, is objective and be open-minded towards the ideas and views of others, gives as well as welcomes feedback, contributes to building team spirit, aids others to succeed.

  • - Being proactive in suggesting to your manager how we can improve our service delivery.

  • - Skilled listener, able to understand and empathise with Customers whilst understanding context and the Customer supplier relationship

  • - Ability to self-motivate and work with the minimum of supervision

  • - Have a problem-solving attitude and relish the challenge that obstacles may present



If you think this is the role for you, please apply directly or call Jessica Brion on 0161 233 8100

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Jessica Brion