Operations Manager (Adults Social Care)

  • Location
    Eastbourne, East Sussex
  • Salary
  • Category
    Public Sector - Social Care
  • Job type
  • Industry
    Public Sector
  • External Reference

JOB TITLE: Operations Manager (Adults Social Care)
LOCATION: Eastbourne, East Sussex
PAY RATE: £25.38 PAYE OR £32.37 Umbrella per hour
DURATION: 6 weeks temporary then permanent
IR35 STATUS: Inside


Responsible for the day to day provision of the delegated service to achieve continuous service improvement including budget and performance management and quality assurance.

Key Tasks

  1. Be responsible for the appropriate delivery of services to people within a designated service area in accordance with statutory requirements, County Council policies, procedures and quality standards.

  2. Manage the budgetary performance of a designated service unit within the Departmental scheme of delegation.

  3. Manage performance within the context of the Performance Assessment Framework, Performance Indicators and agreed targets.

  4. Achieve an effective delivery of service through the management of people, and take responsibility for the formal operation of the County Council's policies and procedures pertaining to personnel related matters e.g. grievance, disciplinary procedures.

  5. Recruit and retain appropriately qualified staff to ensure the effective provision of services and co-ordinate the development of staff and their effectiveness through training and regular supervision.

  6. Contribute to the development of Departmental policies and procedures in order to maintain and improve the quality of service.

  7. Administer the Complaints Procedure within Departmental guidelines including complaints investigations to establish what remedial action if any is necessary.

  8. Brief DMT on problems needing resolution and highlight service achievements.

  9. Ensure that the Performance Development Scheme is fully implemented throughout the service managed.

  10. Achieve the annual performance targets for the designated service unit and personal development targets.

  11. To provide management support to Departmental out of hours services and where appropriate, participate with others on a rota

  12. To undertake any other such duties as may reasonably fall within the purview of the post, as required by the manager/supervisor, ensuring that all duties undertaken are done so in accordance with departmental policies, practices procedures and standards, including Equal Opportunities/Anti-Discriminatory practice.


Able to demonstrate a high level of competence in:

  • identifying local service needs and directing resources appropriately

  • monitoring the quality of local service provision

  • translating local and national policy into practice

  • contributing to and implementing new service initiatives

  • interagency/partnership working

  • budget management and effective leadership

  • interpreting legislation in difficult cases

  • political awareness

  • effective verbal and written communication skills

  • ability to produce clear and concise reports

  • negotiation and influencing skills/presentation skills

  • practical problem solving skills

  • staff supervision and management, team motivation and team building

  • chairing meetings

  • evidence of effective planning for change.

  • Indepth working knowledge of the Capacity Act (2005) and DoLs.

  • Indepth working knowledge of Delayed transfers of Care.


  • Social work qualification

  • Level 6 Management qualification or willingness to complete Chartered Manager (Level 6) apprenticeship which will be funded by the Council*


  • statutory responsibilities and Departmental policies and procedures in relation to specific service area

  • relevant legislation e.g. NHS and Community Care Act

  • Safeguarding Vulnerable Adults systems, policies and procedures

  • Corporate functions and working arrangements within the Adult Social Care

  • significant Social Services managerial experience

  • strategic service planning

  • local budgetary control

  • the management of change

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Emily Day