Operations Manager

  • Location
    Belfast, Antrim
  • Salary
    £ 30000 - £ 40000 / Year
  • Job type
    Permanent
  • Industry
    Banking
  • External Reference
    JN-122021-225093
  • Category
    Hospitality, Tourism & Travel - Hospitality, Tourism & Travel

Operations Manager



As Operations Manager you will have overall day to day responsibility for the operational management of catering and cleaning across all current and potential new contracts. As a senior manager who has been accountable for multimillion turnover contracts previously and who has had responsibility for large management teams.


You will be responsible for the mobilisation and transformation of new accounts as well as growth and building long standing partnerships with clients. You will have fantastic leadership skills, communication and have proven experience in managing large multi-site and diverse teams across the country.


Role Responsibility



  • Manage the day-to-day operations and ensure service delivery is of a 5* high quality service

  • To effectively motivate and lead a team of business managers, within a defined geographical area and to ensure they deliver and maintain a high-quality service throughout their business.

  • Ensure that all financial targets are achieved within a framework of absolute financial control

  • Efficient financial management of client business within agreed budgets providing clients with a financial breakdown and information as required.

  • Support business development and retention of existing business in conjunction with the sales function

  • Have full P&L responsibilities for the services being managed and accountability to deliver against company budgets

  • Robust asset management and delivery of Capex forecasting using analysis on end of life and condition reports.

  • Ensure all sites adhere to contractual obligations for review and governance meetings.

  • Monitor KPI reporting, reviewing contents of client meetings and deal effectively with any underperformance.

  • Assist team with any compliance audit prep, action plans or accident investigation and management.

  • Select, recruit, induct, develop and measure performance of contract team.

  • Ensure talent review and succession planning process is adhered to across the contract.

  • Ensure a positive level of employee engagement across the contract.

  • Implementation of policies, procedures, and initiatives to ensure, in terms of calibre, experience and number the necessary resource and structures are in place at all sites within cluster to meet business needs.



The Ideal Candidate



  • 5-10 years' experience working in a senior management role

  • Proven experience in managing large multi-site, multi -disciplined teams across a country.

  • Proven experience in managing P&L accounts more than €10m

  • Exceptional client relationship management skills

  • Adept at developing commercially viable solutions based on rigorous techniques to understand client and contractual needs.

  • Ability to manage multiple workloads and shifting priorities.

  • Ability to interpret and utilise complex and varied financial and commercial information.

  • Excellent interpersonal skills and ability to communicate effectively with customers, clients, and employees at all levels.

  • Ability to achieve set standards and operate to performance criteria, for example health and safety, hygiene

  • Self-motivated and able to work on own initiative within a team environment.

  • Proven track record of initiating and leading demanding business change programmes.

  • Excellent communication, negotiating, influencing, and facilitating skills.

  • Challenges the status Quo, innovative, willingness with a 'can do & improve' attitude


Desirable



  • Previous experience with Procure Wizard

  • Previous experience in the implementation and management of Time gate

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Neil McCallum