Operations Manager

  • Location
    Hove, East Sussex
  • Salary
    £ 35500 - £ 38000 / Year
  • Category
    Procurement & Supply Chain - Operations
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

Operations Manager

£35,500 - £36,500

Hove - Free Parking

Monday - Friday 9am - 5pm (some occasional out of hours work is expected)

Are you an experienced operations manager who is organised and efficient?

Do you have experience in recruitment and managing a team?

Are you hard working, personable and approachable?

Do you want to work for a company who are friendly and really look after their staff?

If so, this could be the role for you!

My client is looking for an experienced operations manager to manage their busy operations team.

In this role you will be responsible for successfully managing budgets and projects whilst managing a team of 6, so you must have excellent project management skills and previous experience managing a team.

The Role:

  • Line managing and motivating all members of the office-based Operations team, in line with the companies personnel procedures, including recruitment, induction, and supervision, effective deployment, communications, appraisals, training and development; annual leave, timesheets and absence management.

  • Dealing with HR for your team - sickness, holiday requests, staff 1-1s and annual appraisals

  • Attending relevant webinars

  • Appoint and monitor the performance of team members to carry out customer audits

  • To liaise with the IT department to ensure that the Operations database is kept suitable for purpose in the light of changing regulations and strategies and drive a culture of continuous improvement.

  • Monitor debts and payment times and ensure the finance department is alerted if customers are not performing or appear in financial difficulty.

  • To ensure customers are given regular and timely information on the progress of their job orders.

  • Develop and monitor customer satisfaction matrices with the CEO.

  • To hold regular meetings in order to keep the Operations Team updated with developments & ensure progress against agreed targets is met.

  • Ensure a member of the operations team is always delegated the task of dealing with email/telephone and post enquiries.

  • Data reporting duties

  • Contribute to strategic development with supporting data and analysis

  • Implement the agreed strategy with the CEO

  • Represent the company at seminars, conferences, webinars and meetings.

The ideal candidate:

  • Evidence of ability to lead and motivate staff

  • Experience in recruitment

  • Track record of implementing, monitoring and achieving KPIs

  • Team player, able to demonstrate ability to work with all levels within the organisation

  • Innovative approach

  • Excellent people leadership and management skills

If you are interested in this role, please call Emily at Adecco or apply today!

Please only apply for this position if you have experience in managing a team.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Emily Rudkin