• Location
    Greenford, Greater London
  • Salary
  • Category
    Public Sector - Public Sector
  • Job type
  • Industry
    Public Sector
  • External Reference

Parking Debt Recovery Officer - Grade 7
Pay rate - £16.31

1. To have a working knowledge & understanding of parking legislation, codes of practice, & policies & the ability to use this knowledge effectively to maximum benefit of the Council.
2. Ability to collate evidence & prepare submissions for hearings at PATAS & Court (Traffic Enforcement Centre).
3. Working in an office based customer led environment.
4. Ability to respond to written customer enquiries/complaints.
5. Understanding of IT systems associated with a Parking Administration team, including Microsoft applications, such as MS Office (Word & Excel).
6. Ability to prioritise work & meet deadlines whilst working under pressure.
7. Ability to resolve difficult & confrontational situations involving public dissatisfaction with an aspect of parking policies or practices.
8. Consult with other departments, Local Authorities, Police, DVLA, TEC AND Bailiff companies.
9. Understanding of the Council's equal opportunities policy & an appreciation of equal opportunities in the workplace, including the effect upon the delivery of services to members of the public.
10. Excellent communication skills & the ability to be concise, clear & fair when explaining often complex & contentious issues.
11. Ability to work outside normal offices hours in the interest of service provision.
12. Ability to fulfil all spoken aspects of the role with confidence through the medium of English.

* Experience of working within Parking Services ideally in a large multi-functional organisation.
* Knowledge of Taranto Parking System (preferred but not essential).

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Please apply with your CV to: Callum Graham