PART TIME Customer Service Administrator

  • Location
    Nantwich, Cheshire
  • Salary
  • Category
    Office and Secretarial - Sales Administrator
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

An opportunity has arisen for the successful candidate to join a friendly team working for a leading growing business on the outskirts of Crewe & Nantwich. This position would suit somebody looking for part time work as it will cover 3 days as a job share with another office member. Working in the busy Customer Service team you will be responsible for your own customer accounts, dealing with any discrepancies regarding deliveries, orders, stock issues etc.

Duties will include:
* To action credit and return notes using Sage
* Daily telephone calls inbound and outbound to customers
* Organising replacement goods
* To liaise with carriers daily to ensure service needs and orders are met
* To record and report transport delivery failures
* Attending monthly meetings with the logistics team to discuss areas of service failure
* Accurate data entry onto the CRM system
* Recognising improvements that can be made to reduce the number of internal errors at customer level
* Assisting with the daily overflow from the Sales Team which will include answering the phone to customer queries

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Sarah Walker