Partner Lead

  • Location
    London, Greater London
  • Salary
    £ 21.03 - £ 24.72 / Hourly
  • Job type
    Contractor
  • Industry
    IT
  • External Reference
    JN-062022-257492
  • Category
    IT - IT

Role: Partner Lead


Location: London


Duration: ASAP until the end of July 2023


Onsite Working Schedule: Mon and Fri from home, Tue, Wed and Thu from the office


Applicable Bonus: Company Plan (Yearly)


Salary: 43K - 51K



Project Overview:


Our Digital Academy is part of Go-to-Market (GTM) and runs ground-breaking education programmes for the Company's largest customers and agencies across EMEA. These programmes have been designed to help customers and sellers collaboratively solve marketing and organizational challenges. The Partner Lead defines the team's partner operations structure and builds long-term relationships with our external facilitators vendors across EMEA to scale the delivery of the Digital Academy's programmes - from 2-3 hour Mini Labs to full-day Labs.



Overall Responsibilities:


The Partner Lead defines and enforces operating principles for our partner facilitator network. This includes capacity management (i.e. how many facilitators we need to achieve our workshop targets), establishing skill requirements, setting the cadence of operational meetings and creating escalation processes. They do that by building and maintaining trusted relationships with partners, communicating Digital Academy strategy, capturing feedback and using it as input to iterate our partner processes. The Partner Lead also supports different Digital Academy functions to monitor and improve the quality of workshop deliveries.



Top 3 Daily Responsibilities:



  • Manage day-to-day execution of partner operations by acting as a key point of contact for delivery partners across EMEA. This includes solving resourcing issues, onboarding new partners and facilitators, monitoring metrics such as cancellation rates and delivering training updates for the existing facilitator network to ensure we have best-in-class talent.

  • Act as partner facilitator network liaison within the Digital Academy team and help curriculum teams to optimize for quality at scale. Conversely, communicate and enforce Digital Academy delivery principles towards facilitators.

  • Manage a significant part of the Digital Academy's delivery budget, forecasting quarterly spend, managing purchase orders and invoices, keeping other Digital Academy functions and the finance teams updated.



Skill/Experience/Education



Mandatory



  • Solid experience managing business partner and customer relationships

  • Solid experience managing training programmes in a company, at university or equivalent.

  • Fluent in written and spoken English.

  • Experience in building partner or customer relationships and negotiations skills.

  • High attention to detail with excellent organizational and analytical skills.

  • Ability to craft concise and compelling comms to internal stakeholders and external partners.

  • Able to manage ambiguity and balancing competing objectives.

  • Experience working with Spreadsheets, Forms, Slides, Documents.

  • Capability to handle multiple projects and stakeholders.



Desired



  • Solid experience designing educational content.

  • Experience in facilitating workshops in a business context.

  • Experience in drafting and reviewing legal contracts.


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Sofia Rocha