Passport Case Worker (AO Grade) Newport Evenings

  • Location
    Abertillery, Newport
  • Salary
    £11.10/Hourly
  • Job type
    Contractor
  • Industry
    Defence and Military
  • External Reference
    JN-112021-219952
  • Category
    Public Sector - Civil Service

We are looking for candidates to work in the evenings Monday to Friday 5.30pm to 9.30pm in Newport


Would you like to work at the Prestigious HMPO in Durham as a Passport Case Worker ? Are you a good administrator, with excellent aattention to detail skills, if so, this could be the ideal new role for you.


What are the hours?


You will be working Monday to Friday evenings 5.30pm to 9.30pm and its £11.10 p/hr. Due to the sensitive nature of the work, you will have to go through security vetting but once this is obtained you will be able to start work.


What will I be doing?


You will be providing customer care to internal and external customers and responding to customer complaints and in writing, face to face and by phone and developing/maintaining knowledge of legislation, policy, procedure, and security guidelines.


What Skills do I need?


HMPO are looking for candidates with a professional work approach with the ability to offer excellent customer service skills through different mediums and good admin ability. As well as being able to work in a fast-paced environment and of course excellent attention to detail and IT skills


However, along with the above skills you will also need the following to get security clearance:



  • Resided in the UK for the last 3 years

  • Have a *current* British Passport or settlement status due to the sensitive nature of the work

  • NI Number

  • 2 x proof of addresses (all in UK)

  • 5 years full history with no gaps of more than 1 month

  • 3 years solid reference with no gaps of more than 1 month

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Maxine Barnard