Patient Coordinator

  • Location
    Liverpool, Merseyside
  • Salary
    £ 17800 - £ 18800 / Year
  • Category
    Public Sector - Public Sector Administration
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

Job Title: Patient Coordinator

Hours: 37.5 hours per week worked Monday - Saturday over four days

Leave Entitlement: 20 - 25 days dependant on length of service plus bank holidays

Key Requirements:

  • To assist in providing an efficient, friendly and professional service to our patients and following all in house processes to maintain our service levels Key Tasks

  • To prepare all medical records for each new patient

  • To prepare daily medical records for each clinic and theatre list ensuring front cover sheets are completed with the correct information relevant to each patient's specification

  • To collate patient registration forms on arrival and record all demographics, next of kin and characteristics into our systems, salesforce and compucare

  • To print all clinic lists daily and distribute to each clinical team and ensure they are updated throughout the day with additional patients, cancellations and DNA

  • To create, check and have authoritative signature on each PSD for each clinic list in advance of the day of clinic

  • To welcome and receive all patients and record their daily patient data into both compucare and salesforce

  • To manage all patients on going appointments, recording appointment outcomes in both salesforce and compucare

  • To ensure all patients who require their medical records to be reviewed by a specialist are managed in line with process * To arrange medical record transfer and tracking to other sites

  • To actively manage site inbox with all medical record requests and arranging for archived patients to have their records retrieved in advance of their appointments

  • To ensure all patient appointment outcomes are forwarded to GP's and opticians at each stage of their appointment and sent daily via outgoing mail

  • To obtain patient feedback at the final stage of patient appointment and record in salesforce and actively promote healthcare choices

  • To maintain the medical records filing system ensuring medical records are archived and returned to head office.


Must Haves:

  • Excellent customer service skills and have the ability to deliver patient information in a positive manner and be pro -active with patient queries

  • Pro activeness and ability to work on own initiative

  • Multi- tasking and accuracy with data entry

  • Flexibility to cover shifts at short notice

  • Planning and organisational skills

  • Excellent IT skills including experienced with Microsoft package

  • Excellent time keeping

  • Good standard of written and verbal communication

  • Ability to manage own workload

Nice To Haves:

  • Both Private and public health care sector experience

  • Experience of patient administration systems, PAS and Medisoft

  • Previous experience in staff training

  • Full, clean driving license

If you feel you have the skills and experience for this role please apply.

Adecco aim to respond to all applicant's, however due to the large volume of applications we receive this may not always be possible. Should you not receive a response within five working days please accept this as notification that you have not been short-listed on this occasion.

Adecco is an equal opportunities employee

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Eleanor Crummey