Payroll Administrator / Support

  • Location
    Birmingham, West Midlands
  • Salary
    £ 18000 - £ 21000 / Year
  • Category
    Accountancy & Finance - Payroll
  • Job type
    Temporary contract
  • Industry
    Banking and Financial Services
  • External Reference

Adecco are currently recruiting for a payroll administrator to support our team with the Census 2021 until the end of June.

The primary function of Payroll Support is to contribute towards the provision of an efficient and effective support service to the ONS Payroll team, within Adecco Solutions.

You will be responsible for a range of activities with the opportunity to cross-train and learn new skills within areas such as, but not limited to; Payroll, Expenses, Payroll queries and Candidate Management.


As Payroll Support your duties will include the following:

  • Answering all payroll queries that come into the Payroll Support team, such as payment queries, tax queries, expense queries and statutory queries.

  • To ensure that all emails and cases receive a response within agreed SLA

  • Take ownership of actions with regards to calls, emails and queries

  • Work towards deadlines

  • Build rapport with Workers and the ONS Helpdesk

  • Be able to prioritise workload, along with effective time management

  • To be pro-active rather than reactive and to manage expectations regarding time & payment

  • Acting as a first point of contact for the ONS helpdesk to advise on queries that cannot be answered first time

  • Ensure a good knowledge & compliance to ONS and current payroll policies

Additional Responsibilities may include:

  • Identify potential queries and resolve problems or escalate to Management

  • Attend training courses set by the HMRC and ONS every year

  • Liaise with and handle enquiries from workers and ONS directly

  • Respond to enquires and requests for information from outside agencies e.g HMRC and DWP

  • Administer customer payroll information e.g export and import of timesheets, payroll reports, audit trail etc.

  • Deal with errors and amendments

  • Processing of leavers and generating P45's


  • Excellent communication skills including experience dealing with Stakeholders of all levels

  • Ideally experience with end to end payroll

  • Excellent attention to detail

  • Strong time management skills

  • Happy to work within a busy fast-paced environment, where priorities can change rapidly

  • Strong PC skills including Excel

  • Salesforce experience would be advantageous

  • Previous customer service experience

  • Flexibility

  • Team/Individual work

  • Proactivity

  • Energy & resilience

  • Problem Solving

  • Positive attitude

Please note that this role may require you to be available or use any potential capacity you may have on other processes that require additional support - this could include:

- Candidate Management duties - Answering Payroll calls and queries - Completing expense audits Training for all the above processes will be given when or if required.

37.5hrs per week within the operating hours:

8:30am to 8:30pm Mon - Saturday, 9:30am to 6pm on Sunday.

Salary £18,000 - £21,000 per annum dependent on experience.

Internal recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Intrernal recruitment UK is an Equal Opportunities Employer.

Please apply with your CV to: Beth Murray