Pension Administrator

  • Location
    Welwyn Garden City, Hertfordshire
  • Salary
    £14.35/Hourly
  • Category
    Office and Secretarial - Administrator
  • Job type
    Temporary contract
  • Industry
    Office and Secretarial
  • External Reference
    JN-112021-218912

Pension Administrator/Customer Service



12 months


Hybrid working - office and remote


Welwyn Garden City



Overview


Responsible for answering and resolving calls and written correspondence to the Pensions helpline and support the creation of files and calculations for the administration teams.



Responsibilities


- Answering calls to the Pensions helpline ensuring the call is seen through to the point of resolution and closure


- Supporting the Pension teams to respond to written enquires either by letter or e-mail


- Maintaining the Altair administration system and supporting databases with all relevant information from calls and


contact with colleagues


- Understanding the SLAs for the Pension helplines and pro-actively supporting all processes to maintain compliance


and minimise escalations and complaints


- Completing quality assurance checks on both verbal and written communications from the Pension helplines


- Providing support to the scanning and administration teams to process post, colleague option forms and requests


- Creating ill health and death files and supporting the administration teams to complete the investigations and


Calculations, where required


- Completing short life expectancy and divorce calculations, where required


- Providing clerical support to other members of the department, and taking the initiative to identify processes and


opportunities to improve the teams knowledge and efficiencies


- Following our Business Code of Conduct and always acting with integrity and due diligence











Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

To speak to a recruitment expert please contact Paulina Nahaczewska