Pension Administrator

  • Location
    Welwyn Garden City, Hertfordshire
  • Salary
  • Category
    Office and Secretarial - Administrator
  • Job type
    Temporary contract
  • Industry
    Office and Secretarial
  • External Reference

Pension Administrator/Customer Service

12 months

Hybrid working - office and remote

Welwyn Garden City


Responsible for answering and resolving calls and written correspondence to the Pensions helpline and support the creation of files and calculations for the administration teams.


- Answering calls to the Pensions helpline ensuring the call is seen through to the point of resolution and closure

- Supporting the Pension teams to respond to written enquires either by letter or e-mail

- Maintaining the Altair administration system and supporting databases with all relevant information from calls and

contact with colleagues

- Understanding the SLAs for the Pension helplines and pro-actively supporting all processes to maintain compliance

and minimise escalations and complaints

- Completing quality assurance checks on both verbal and written communications from the Pension helplines

- Providing support to the scanning and administration teams to process post, colleague option forms and requests

- Creating ill health and death files and supporting the administration teams to complete the investigations and

Calculations, where required

- Completing short life expectancy and divorce calculations, where required

- Providing clerical support to other members of the department, and taking the initiative to identify processes and

opportunities to improve the teams knowledge and efficiencies

- Following our Business Code of Conduct and always acting with integrity and due diligence

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Paulina Nahaczewska