Pension Specialist

  • Location
    London, Greater London
  • Salary
    £43,000.00/Year
  • Category
    Banking & Financial Services - Client Services
  • Job type
    Permanent
  • Industry
    Banking and Financial Services
  • External Reference
    558

Pension Specialist



Pontoon have an exciting opportunity for a Pension Specialist to join a major client in London on a permanent basis.



Working hours: Monday - Friday



Location: Aldgate



Salary: £43,000 pa



Job Description:


Pontoon has an exciting opportunity for a Pension Specialist to join a prestigious financial services company. As a Pensions Specialist, you will process compensation claims across product work streams and support the delivery of technical guidance and training to our clients claims processing partners.


You will also deliver where appropriate, and as your manager directs the claim process. Claims must be completed accurately, managing customer expectations and always being mindful of the customer experience. This role acts as an escalation point for more junior staff and will deputise for the Manager as required.


Duties:



  • Process claims in line with rules, policies and SLA's

  • Ensure good governance of all dealings with outsourced partners, tracking progress and delivering to SLAs

  • Maintain training materials and deliver training to outsource partners

  • Take responsibility for keeping outsource partners up to date with process changes

  • Enable outsource partners to deliver services in accordance with Company rules and policies; including visiting outsourcers, running surgeries, and delivering training

  • Provide technical support and guidance to outsourcers, applying knowledge and experience of Scheme rules and policies for different product types

  • Liaise with failed institutions, insolvency practitioners and other third parties enabling claims issues to be resolved effectively post declaration

  • Keep process manuals and training materials up to date and accessible to other users, maintaining security and version control

  • Ensure good governance of all dealings with outsourced partners, tracking progress and delivering to SLAs

  • Maintain training materials and deliver training to outsource partners

  • Take responsibility for keeping outsource partners up to date with process changes

  • Enable outsource partners to deliver services in accordance with Company rules and policies; including visiting outsourcers, running surgeries, and delivering training

  • Provide technical support and guidance to outsourcers, applying knowledge and experience of Scheme rules and policies for different product types

  • Liaise with failed institutions, insolvency practitioners and other third parties enabling claims issues to be resolved effectively post declaration

  • Keep process manuals and training materials up to date and accessible to other users, maintaining security and version control



It would be great to see candidates with:



  • Technical claims knowledge

  • Technical knowledge of claims assessment process, including new thematics

  • Technical knowledge of Deposits process

  • Knowledge of assessing pension claims and calculating redress using specialist software (RECAL or PRESS)


Pontoon is part of the Adecco Group which is an equal opportunities employer. If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills.



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Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Samantha Walker