Planning + Dispatch

  • Location
    Leeds, West Yorkshire
  • Salary
    £11.42/Hour
  • Category
    Energy - Energy
  • Job type
    Contractor
  • Industry
    Energy
  • External Reference
    JN-012020-115438

Duties



  • Planning and forecasting activities in a high quality and consistent manor

  • Working with local area teams, both field and office based to ensure the planning applications are used efficiently

  • Using the in-house CRM system for planning and dispatch tasks, ensuring that engineers have a full diary and busy work load

  • Following guidelines to investigate, resolve and process a high volume of customer enquiries

  • Appointment planning - Scheduling engineers for appointments in relation to heating + boilers

  • Providing updates and ETAs' for customers

  • Delivering updates to drivers and keeping them informed of any route changes

  • Handling in-day queries, ensuring Engineers have enough work and that journeys are planned effectively

  • Liaising with other teams when necessary


Working Hours


Mon-Fri between 7am-10pm
Sat & Sun 7.30am-10pm


Double time on sundays!


Company Benefits



  • Open plan office space

  • Small business stalls in the canteen area that sell home made perfumes, handbags, jewellery, sweets etc.

  • On site cash machine

  • Concierge service - Can take things to the post office for you, arrange for flowers to be delivered, stamps and birthday cards for sale.

  • "MyCare" advice and support service for financial advice, emotional or mental health support

  • Wellbeing area with comfy couches and a book swap system in place.

  • On site canteen with reasonably priced food items, coffee, cakes, meals etc.

  • Quarterly bonuses available after 6 months service for high performers.


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Gavin Tainton