Police Call Handler

  • Location
    Bournemouth, Dorset
  • Salary
    £ 11.89 - £ 17.11 / Hourly
  • Job type
  • Industry
    Public Sector and Government
  • External Reference
  • Category
    Public Sector - Public Sector

Call Handlers

We are currently recruiting for Call Handlers in the Bournemouth area for Dorset Police. You will be providing information, advice and guidance to members of the public and other partner agencies and should be able to calmly and professionally deal with a wide range of enquiries. These call handlers work a 6 on/4 off shift pattern, with a combination of 08.00 -17.00 & 13.30 - 22.30 shifts, covering 7 days a week, 365 days a year.


  • Handling inbound 101 telephone calls

  • Providing information, advice and guidance

  • Accurately record reports of incidents and information

  • Carry out accurate dynamic risk assessments for every contact receives


  • Excellent communication and customer service skills

  • The ability to appropriately deal with callers who may be emotional, distressed, vulnerable, drunk, suicidal or in crisis and deciding the right course of action

  • Ability to accurately record call details on the force systems

What we can offer you:

  • The opportunity to work as part of Dorset Police - and as such have access to future permanent roles on offer via their intranet site

  • Ability to apply for the 'Blue Light' discount card

  • Numerous benefits available through Adecco Boost (including eye sight tests, discounted vouchers and well being centre)

  • Monday - Friday hours = £11.89, Weekend Hours = £17.11 & Bank Holidays = £22.32 (all inclusive of shift allowance)

If you would like any further information please call Tricia or Megan on 01392 260634.

The successful applicant will be subject to stringent vetting and referencing checks prior to commencing employment.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Patricia Vernon