Police Emergency Call Handler

  • Location
    St Asaph, Denbighshire
  • Salary
    £ 10.95 - £ 14.83 / Hourly
  • Category
    Public Sector - Public Sector
  • Job type
  • Industry
    Public Sector
  • External Reference

North Wales Police are looking for Communication Operators to join their busy team at the Joint Communications Centre in St Asaph in this challenging but highly rewarding role. If you're looking for a chance to make a real difference to the communities of North Wales, this could be the job for you.

As a front line call handler, you will be required to answer calls from the public, often in emergency and distressing situations. You will be required to assess those calls and be responsible for directing the level of police response required. The role also involves the dispatching by radio of the various Police resources across North Wales.

The role provides individuals an ideal opportunity to those seeking a career within Policing.

The details

Salary - £21135 basic

We have 2 shift patterns - you can work either Mon-Fri on a days only basis, or work a full 24/7 shift pattern and receive a generous 35% shift allowance on top of your salary.

North Wales Police are committed to representing the Welsh Language, and as such we are recruiting for minimum Level 2 Welsh Speakers (understand and participate in basic conversations).

You will receive unique and unparalleled training, a uniform, free on-site parking, canteen and break facilities, gym access, and an outstanding level of employee wellness support.

So, what do we need from you?

If you are:

  • calm in stressful situations

  • able to work independently, using your own initiative, and also as part of a team

  • good at problem solving

  • familiar with the geography of North Wales

  • able to type 25-30 words per minute

  • familiar with information technology, including Windows systems

...then you could be just what we're looking for.

We don't expect you to have all the essential skills from day one though. We'll teach you:

  • how to answer calls from the public and assess their needs

  • responsibility for directing the level of police response required

  • how to dispatch police resources via radio

  • how to use our bespoke policing IT systems

Apply now to be considered for our next intake in Autumn 2021

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To speak to a recruitment expert please contact Rachel Foulkes