Practice Support officer

  • Location
    Greenford, Greater London
  • Salary
    £ 13.83 - £ 15.47 / Hour
  • Category
    Public Sector - Public Sector Administration
  • Job type
  • Industry
    Public Sector
  • External Reference

 To serve as the first point of contact and provide appropriate support and advice to the children and their families supported by the multi-disciplinary practice team.
 To proactively provide key administrative support across the practice team to ensure timely and appropriate interventions with children and their families.
 To maintain systems and processes that enable the smooth running of the practice team ensuring that the work is co-ordinated across the team under the guidance of the Business Support Manager.
 To carry out all duties and responsibilities with due regard to the Council's Equalities & Diversity, Health & Safety, Customer Care requirements and within all legislative, regulatory and departmental policies.
Data Quality & Records Management:
 To carry out a wide range of data quality and records management functions to
April 2018
process children's information to agreed business standards and timescales.
 To work in close liaison with practitioners to ensure that children's information is complete, accurate and up to date at all times.
 To actively contribute to practice team meetings by updating members on relevant statistical information such as caseloads, reviews, timescales etc.
 To maintain systems for key statutory requirements for children, for example, child protection visits, reviews etc. and produce, format, analyse and disseminate reports on activity and performance to ensure members of the team are aware of progress, issues and due dates in advance..
 To ensure outstanding actions from previous activity and performance reports are processed. To escalate issues to the relevant staff and managers and take remedial action to ensure the reliability of children's data.
 To ensure that when feasible the recording of the work of the team is complete and accurate and that other tasks required in preparation for inspection are up to date.
 To quality assure information to ensure children's data is complete, accurate, consistent and current and that timescales (statutory and internal) are met..
 To proficiently use Microsoft Office and other ICT systems and applications to produce reports, spreadsheets and other documents as required to effectively support the team.
 To respond and provide information required by the Performance Management Team to meet government return deadlines.
 To ensure children's social care records are effectively indexed and maintained to be readily accessible.
 To interrogate data systems to retrieve and collate complete records pertaining to individuals as and when required.
 To administer the closure of case records by preparing for scanning closed paper / files in line with the division's records retention and disposal policy.
 To systematically and accurately scan and upload a high volume of incoming and outgoing correspondence received via post, fax and e-mail in line with divisional procedures and timescales.
Business Support:
 To act as first point of contact for enquiries to the practice team, some of which may be complex and / or contentious, from members of the public, staff and partner agencies.
April 2018
 To deal sensitively with all enquiries and determine the appropriate action by providing a suitable response, redirecting callers to an alternative source of help or taking messages for members of the team.
 To have a commitment to improving the lives and outcomes of children and their families by working proactively and co-operatively with practitioners to ensure the team meets its aims of delivering a high quality and efficient service.
 To foster and maintain good working relationships within Children's Services, other Council departments, professionals and service users.
 To provide courteous, timely and efficient response to end users of management information systems. To ensure issues which cannot be resolved are escalated appropriately to the Frameworki Support, Training or Performance Management Teams as appropriate.

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Please apply with your CV to: Callum Graham