Premium Lounge Team Leader - start asap

  • Location
    Gatwick, West Sussex
  • Salary
  • Category
    Hospitality, Tourism & Travel - Hospitality, Tourism & Travel
  • Job type
  • Industry
    Hospitality, Tourism and Travel
  • External Reference

Adecco Aviation are very pleased to be supporting this premium airport lounge provider with their staffing at Gatwick Airport.

As a Team Leader, you will be responsible for ensuring that all guests receive a first-class experience whilst in the lounge through your own and your team members customer service. Your role will encompass the following:

  • Monitoring the lounge and allocating your designated teams into sections to ensure a smooth and flawless;

  • Standing in for the Lounger Supervisor in their absence;

  • Ensuring guests receive exemplary customer service;

  • Managing capacity;

  • Engaging guests of all ages in a professional, friendly and charming manner

This is a rewarding and demanding role where you customer service skills and ability to think on your feet are paramount as is working as part of a team and using your excellent communication skills.

The role will initially be on a fixed term basis with a view to becoming permanent for the right applicants. A typical week is based on 37.5-40 hours on either a 4 on 2 off shift pattern (0330-1300 x 2 & 1245-2200 x 2) or 3 on 3 off pattern (12 hour shifts 3 x days on, 3 x days off) Full details or your hours and shifts will be confirmed prior to commencing employment.

in order to be meet the criteria required, you will need to;

  • Be able to work any hours covering a 24/7 operation with no restrictions (i.e. study etc)

  • Be able to make your own way to London Gatwick Airport 24/7;

  • Provide Eligibility to work in the UK;

  • Be Physically fit;

  • Be happy to undertake a Basic Disclosure;

  • Must not have lived outside the UK for more than 6 months at a time in the last 5 years;

  • Provide 5 years written references and support any gaps of 28 days or more

  • Possess a minimum of 1 year's previous hospitality experience

In return, you will be working for a prestigious organisation with "Cool Brand" status that offer a competitive rate of pay, free uniform, meals whilst on shift together with a wide range of other benefits after a qualifying period private healthcare, a stakeholder pension scheme and free lounge passes.

By applying you will register as a candidate with Adecco. Our Privacy Statement explains how we will use your information.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Charlie Stock