Product Management Support Officer

  • Location
    London, Greater London
  • Salary
    £ 450 - £ 500 / Daily
  • Job type
  • Industry
  • External Reference
  • Category
    IT - IT

Product Management Support Management required to work with a Government department. This is an initial 6-month contract, paying £500 a day, inside IR35, remote/hybrid (1 day a week in the London office)

Main Responsibilities:

  • The Product Management Support Officer will ensure that the Product Manager and ServiceNow teams understand their userbase and their requirements and are continuously improving the platform to achieve the client's strategic goals. This will mean that the ServiceNow and Technology Portal user community is built, maintained and curated, with great communication and training support for the users.

  • The Officer will work as part of a team to ensure that the clients investment in the ServiceNow platform will be taken full of advantage of and that the use and the capabilities of the ServiceNow platform will deliver deficiencies and best practice ways of working.

Essential Skills:

  • Awareness of the ServiceNow platform and how it is used by the business

  • Understanding of product management

  • Strong stakeholder management and interpersonal skills in order to understand the users and their use of the Platform, and to build and maintain strong and effective working relationships and drive business change

  • Project Management qualification

  • Positive, proactive approach to getting the work done

  • Excellent administrative skills with attention to detail

  • Have good judgement, combined with the ingenuity and independent ability to spot and manage risk and bring solutions to problems to senior leaders

  • Excellent written and verbal communication skills (e.g. able to talk about ServiceNow and its capabilities and demonstrate new product functionality to users)

  • Strong IT skills including Microsoft Office

Please apply should you meet the above criteria.

To speak to a recruitment expert please contact Syntyche Bei