Product Manager

  • Location
    Basingstoke, Hampshire
  • Salary
  • Job type
  • Industry
  • External Reference
  • Category
    IT - IT

The overall purpose of the role is to: lead the operation, development, support, and performance of a system or function and its associated team within the joint Integrated Systems Support Department (ISS) in order to deliver: improved functionality, high performance and efficient business processes and practices.


  • Support and contribute to future digital development in order to help drive strategic plans across the system or functional area. Engage with other product or functional teams to secure support for new and ongoing projects. Develop, maintain and update the product or function roadmap and backlog; authorising the scheduling of activity whilst ensuring compliance and benefits realisation remain top priorities

  • Work closely with all areas of the ISS department on defining and detailing requirements from functional and non-functional perspectives. Create, review, edit and maintain quality formal business requirement documents and functional specifications, which accurately reflect the needs of the forces

  • Gain a greater understanding of the main issues or concerns raised by users of the system and establish comprehensive solutions for mitigation. Act as a point of contact providing expert strategic advice and support, promoting best practice in the use of the system whilst continually challenging poor standards of use.

  • Liaise with external, regional and national stakeholders in order to oversee the continued implementation, usage and development of the system or function. Utilising these relationships in order to facilitate service-led transformational change; assessing the capability and capacity within the organisations to realise benefits.

  • Ensure effective negotiation with and influence of internal function leaders, product managers and key stakeholders to achieve a seamless link between systems and data held. Formulate relationships to create a joined-up approach to facilitating change, delivering associated technologies and improving the quality of our data at every opportunity.

  • Manage a digital system team or functional area, contributing to their career development whilst maintaining a high-performing, high-quality outcomes culture. Coach and encourage the teams to be user-focused and instil a continuous development ethos in the department through training, accreditation and the appraisal process. Continually motivate staff through effective workload planning, monitoring employee welfare and through quality assurance of work standards.

NICHE Records Management System (RMS)

  • Ensure the day-to-day operational management, accountability and guidance of Niche RMS across both Hampshire Constabulary and Thames Valley Police to its c. 11,000 users.

  • Oversee an operationally effective Niche RMS, which supports efficient service delivery to our communities and key stakeholders in line with each Forces' priorities. Monitor and increase efficiency of service delivery and maximise system functionality.

  • Act as the primary stakeholder of Niche training material to ensure its content, context and delivery meets end users' needs. Liaise with Learning and Professional Development departments to ensure training programmes achieve maximum operational effectiveness.


  • Maintain collaborative working agreements for the regional delivery and benefits realisation of PRONTO, working closely with Surrey & Sussex forces, through shared information management, contract / vendor / service management as well as governing the routine "design authority" function for user interface

  • Manage the regional complexities that come with having three versions of Niche RMS integrating into one version of PRONTO, supporting over 11,000 users in Hampshire and Thames Valley. Control associated risks and then formulate comprehensive mitigation strategies.

Contact Management Platform (CMP) & Single Online Home (SOH)

  • Direct the ongoing development and innovation of the platforms ensuring the systems meet business needs effectively at the earliest opportunity, supporting over 11,000 users in Hampshire and Thames Valley and public users.

  • Manage a governance structure to ensure ongoing systems maintenance is taking place where necessary, always maintaining the security and availability of service.

Data Quality & Digital Support

  • Direct an effective and efficient Digital Support function, delivering high-performing Data Quality, Business Analysis and Business Change functions to support the ISS Department.

  • Ensure effective quality and change management controls run intrinsically through all data quality and business change developments, regularly evaluating these with stakeholders to ensure they remain fit for purpose.


  • Experience of working in a product or functional management role within a digital service provision; dealing with software and / or mobile applications, and secure hosting environments, or work experience deemed to have brought the candidate to a comparable level

  • Knowledge and demonstrable experience of change management methodologies, risk management processes and dependency mapping, with a Project Management Practitioner qualification (e.g. PRINCE2 or equivalent) or a willingness to work towards this level.

  • Management experience including a proven record of leadership, motivation and delegation skills. Strong planning and organisational skills and ability prioritise own workload and team's workload with a focus on meeting key objectives.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Lynette crisp