Product Returns Admin - Afternoon

  • Location
    Witney, Oxfordshire
  • Category
    Office and Secretarial - Administrator
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

Product Returns Administrator

Duration: 6 months on going potential to go permanent

Location: Witney

Please note it is late afternoon shift.

Full time position 37.5 hours per week

Monday - Friday 16:00 pm - midnight

Adecco has a great opportunity to work with their global research and healthcare company based in Witney, to join their Investigator team in Product Returns department. The main role is fault finding on each devise the customer will return to the company and inputting all information sourced on the system with use of Microsoft Excel and Word.

Opening received mail from customers with their returned product. After checking what the customer has complained of, then perform a visual inspection on the product before going into further investigation by taking the product apart. A mixture of computer based work and practical work with sensitive information to analyse trends of complaints. Data entry, mainly using online system, Excel, Microsoft Word. While working towards a daily target.

Daily responsibilities:

  • Conducts complaint investigation activities with regards to all blood glucose monitoring platforms (meter, strip and sensor technology)

  • Ensuring that complaint investigations are completed according to procedures in a timely manner, ensuring appropriate prioritisation

  • Meet division goals for timeliness of complaint investigations and identify opportunities for improvement and/or better deficiencies in investigation processes

  • Safely troubleshoot complaint returns to determine root causes (where possible) of failures using schematic diagrams and equipment such as soldering irons, drill presses, microscopes, oscilloscopes, software applications and other equipment while wearing appropriate protective equipment

  • Ensuring the accuracy, quality and timeliness of the documentation of any activities carried out to meet, including the providing of data requested by management, utilising software applications, computers and databases, in accordance with requirements and applicable regulations

  • Communicate in a professional manner with both internal/external customers to obtain any required information to process complaints

  • Identifying any trends in product complaints that are found during investigations and highlighting these to management


  • Training will be provided

  • Strong experience using Microsoft Word and Excel

  • Working towards deadliness and targets

  • Good attention to details

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Paulina Nahaczewska