Product Support Advisor

  • Location
    Braintree, Essex
  • Salary
    £23,000.00/Year
  • Job type
    Permanent
  • Industry
    Admin and Secretarial
  • External Reference
    JN-052022-250656
  • Category
    Sales & Retail - Customer Support

Product Support Adviser


Salary- £23,000


Hours- Monday - Friday 8am-5pm


Location- Braintree


Type- Full time, Permanent



What is offered:



  • 28-days annual leave (includes bank holidays)

  • 25% colleague discount

  • Moving to a brand-new Head Office in Braintree which will include a restaurant, break-out rooms, pool tables, ect.

  • Company hosted Summer & Christmas Party

  • Pay-day breakfast allowance

  • Free on-site parking

  • Free yearly flu jabs



A new exciting opportunity just in!!!


My client is looking to recruit a Product Support Adviser to join their fun, passionate and close knit team. This role will be a fantastic role for an individual who is looking to start their career within a highly successful and rapidly expanding business.


**There is full training provided so no experience needed, just someone who is driven, motivated and keen to learn and develop their skills**


As a Product Support Adviser, your main role will be to speak to customers and assist in diagnosing any issues they are experiencing with the product via telephone and written correspondence.


Main Responsibilities:



  • Booking engineers to visits the customer and resolve the issue

  • Raising purchase orders and taking payments over the phone

  • Following up with the customer to ensure the customer is happy and the procedure has been followed correctly.

  • Providing the best procedure for each individual situation



If this is a role of interest, please apply NOW, before it is too late!!!!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Lowena Hall