Programme Manager

  • Location
    City Of London, Greater London
  • Salary
  • Job type
  • Industry
    Education and Training
  • External Reference
  • Category
    Public Sector - Public Sector

Programme Manager - Higher Education

Location: Holborn

Salary: £16.99

Duration: ASAP, currently for 2 months (high potential of being extended)

Contract type: Temporary

The primary purpose of the role is to provide high quality and comprehensive administrative support to staff and students, and to manage designated Sociology Department taught masters programmes and the forward planning of the annual cycle of tasks and pro�cesses which underpin the programmes, answering queries and maintaining student records. The role will involve supporting students from induction through to graduation. The post requires the ability to work independently and with minimum supervision, often to strict and competing deadlines and always to exacting standards. The post holder will provide administrative support to and work with academic members of the Sociology Department and the Department administration team. The post-holder will support the Deputy Department Manager (Teaching) in delivering all aspects of the Sociology Department's teaching portfolio.

Roles and Responsibilities include:

Main purpose of Job:

  • To provide lead administrative support for the relevant MSc programmes. To proactively manage the administration of designated Sociology Department taught masters programmes, delivering a high level of customer service and developing a first-class experience for students and high-quality support to academic staff, including:

  1. Advising prospective and current students on issues relating to eligibility criteria, funding, course choices and other course-related matters.

  2. Drafting communication with offer-holders prior to registration, including welcome emails and reading lists.

  3. Assist in the allocation of academic mentors/mentees in conjunction with academic staff and the Deputy Department Manager.

  4. Management of course choices, changes and capped seminar requests in LFY.

  5. Assisting in training and advising academic staff on MSc programme policies and processes.

  6. Management of assessment processes, including preparation of the assessed essay/exam question papers, coordination of mark sheets and recording of marks, communication with markers and external examiners, communication with and forwarding of marks to Exams Office, organisation of and secretary to exam sub-board meeting.

  7. To oversee the timely processing and distribution of student extension and deferral requests and adjustments to relevant academic staff.

  8. To provide lead administrative support in the induction programmes for new students at the start of each academic year.

  9. Compiling information for and reporting on the Academic Code requirements for the relevant MSc programmes.

  10. Organisation of and secretary to relevant department committees, including student/staff liaison committee, including - agendas, minutes, ensuring any actions are undertaken communicating actions to all staff/students and reporting back to the School (where necessary).

  11. Organisation of student and programme related career, educational and social events and communications in conjunction with academic and PS colleagues.

  12. Maintaining and updating records on MSc course development and assessment.

  13. Liaison with School divisions, including Student Services, ARD, Timetables.

  14. To deal pro-actively, promptly and sympathetically with students and their enquiries

If you would like to find out more about this position, please upload your most up to date CV. We will contact all short-listed candidates.

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To speak to a recruitment expert please contact Georgia Cottier