Quality Assurance - Customer Service

  • Location
    Chester, Cheshire
  • Salary
    £ 28000 - £ 30000 / Year
  • Job type
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Sales & Retail - Contact Centre

Adecco are proud to be recruiting for a Sales Quality Assurance Coach, on behalf of a great company who value their employees greatly!

In this role, you will be responsible for the implementation and evolution of a calls, designed to assess our sales team and identify individual development opportunities to help our sales agents reach their sales potential.

Salary - £30k-£32k

Hours - Monday - Friday, 35 hours p/week.

Location - Chester


  • Ticket Restaurant card, £97 pcm (£1,164 yearly total)

  • 25 days holiday

  • All Public holidays

  • Pension contribution - 5% employer contribution

  • 1 Eye Test/Examination voucher + £55 spec voucher p/a

  • Life Assurance (x.4 salary)

  • Personal Accident cover (75% of salary, should you be medically be unable to work)

  • Free breakfast every Monday, to set you up for the week!

Main duties and responsibilities:

  • Review a cross section of the sales floor calls with a particular focus on Sales Executives.

  • Give relevant constructive feedback to the respective Sales Executive and schedule future coaching sessions.

  • Complete accurate quality assessment forms for each call / demo reviewed and ensure a consistent approach to the scoring is applied.

  • Co-ordinate Sales Executive assessments, identifying trends and consistent needs, making recommendations for beneficial sales training.

Key Requirements:

  • Experience working in a B2B sales environment.

  • Highly proficient in all office packages and Microsoft Office, notably Excel and PowerPoint.

  • Experience presenting to, and influencing executives, managers and peers.

If you are interested in the above, please apply directly to the advert for consideration.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Molly Noble