Quality Evaluation Analyst (Multi-lingual)

  • Location
    Exeter, Devon
  • Salary
    £ 18122.29 - £ 18666 / Year
  • Category
    Hospitality, Tourism & Travel - Travel & Tourism Services
  • Job type
  • Industry
    Hospitality, Tourism and Travel
  • External Reference

Do you have fluent language skills in either Finnish, Norwegian, Japanese or Mandarin as well as a good level of English? Do you have good level of accuracy and listening skills as well as a high level of IT skills?

We have an opportunity for you to work within an established, respected and multi-cultural organisation with excellent working conditions and teams!

This is a full-time position, in Exeter.

Previous experience within a call centre would be advantageous but not essential.

A start date of 9th May 2019 will be required for some excellent team building and training of 5-6 weeks.

What you'll be doing:

  • Analysing content of interaction between Customers and Client Contact Centres by evaluating the content of telephone calls and written communication in the required language

  • Provide feedback on adherence to policies and appropriate procedures used to enable Client to deliver outstanding customer service

  • Ensure all project analysis is completed in a timely manner and in accordance with the project's requirements

  • Attend all training required in support of your role and achieve required standards of competence in technical knowledge/ability to enable thorough understanding of client technology

Preferred Skills:

  • Experience operating in a challenging organisational environment with a requirement to balance differing priorities and demands

  • Highly effective communication skills

  • Interest in technology and ability to understand and resolve technical issues

  • Ability to work to tight targets and deadlines

  • Flexible approach to change, with a positive attitude to fluctuating workload

  • Experience of being measured against performance criteria with the ability to take on board feedback for improvement

  • Considerable knowledge of and ability to utilise efficiently current word processing, spreadsheet, database, e-mail and internet software

  • Adequate level of spoken and written English to comprehend Client training and procedures essential (testing will be required as part of the process)

  • GCSE (A- C) or equivalent qualifications in English / Languages / Mathematics essential & degree level education desirable

Working Hours: Full time 37.5 hours per week 9.00 - 17.30 (part time hours could be considered, but full time hours would need to be worked for the first month during training)

We look forward to receiving your application and discussing further.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Graham Beal